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Client Advocate Leader Meritain TPA Remote

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CVS Health

1mo ago

Applications are closed

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Springfield

Requirements

  • Minimum 5+ years of Client service/account support experience
  • Healthcare experience and knowledge
  • Proven experience leading teams, projects, or mentoring/training employees
  • Adept at collaboration and teamwork
  • Adept at execution and delivery (planning, delivering, and supporting) skills
  • Mastery of problem solving and decision making skills
  • Candidates in Central Region or East Region
  • Proven experience as a People Manager
  • TPA or/and Self-Insurance knowledge
  • Bachelor's degree preferred/specialized training/relevant professional qualification.

Responsibilities

  • Communicate direction for client facing individual contributors approximately 8-10 employees, and ensures methods align with organizational goals and objectives.
  • Identifies opportunities for process level design issues and synthesizes findings to generate solutions.
  • Leads projects that deliver solutions to support continuous process improvement.
  • Develops escalation team standards and evaluates operational metrics with key business partners, including business reviews with the executive level.
  • Champions department position while acting as an advocate for clients and brokers.
  • Collaborates with internal and external partners to analyze industry challenges, identify relevant solutions, and stay current with processes that connect operations, account management, clinical services, and claims adjudication, ensuring business continuity across the enterprise.
  • Delivers both short- and long-term strategies, and processes to ensure compliance with enterprise standards and regulatory requirements.
  • Proactively partners with operational departments in troubleshooting and escalating program issues.
  • Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.
  • Mastery of growth mindset (agility and developing yourself and others) skills.

FAQs

What is the role of the Client Advocate Leader at Meritain TPA?

The Client Advocate Leader provides strategic oversight to client services advocates, manages client advocate teams, drives continuous process improvement, and enhances customer service delivery.

What are the key responsibilities of this position?

Key responsibilities include communicating direction to individual contributors, identifying process improvements, leading projects, collaborating with internal and external partners, ensuring compliance with standards, managing operational aspects like budget and performance, and promoting a growth mindset among team members.

What qualifications are required for this position?

The required qualifications include a minimum of 5+ years of client service or account support experience, healthcare knowledge, proven leadership experience, and strong problem-solving and decision-making skills.

Are there preferred qualifications for candidates?

Yes, preferred qualifications include experience as a people manager, knowledge of TPA or self-insurance, and candidates located in the Central or East Region.

Is a specific educational background necessary?

A Bachelor's degree is preferred, along with specialized training or relevant professional qualifications.

What is the pay range for the Client Advocate Leader position?

The typical pay range for this role is $82,940.00 to $182,549.00, depending on various factors such as experience, education, geography, and other relevant considerations.

What benefits are offered to employees in this role?

Employees receive a comprehensive benefits package that includes affordable medical plan options, a 401(k) plan with matching contributions, an employee stock purchase plan, wellness programs, paid time off, flexible work schedules, and tuition assistance, among others.

What is the company culture like at CVS Health?

CVS Health is committed to fostering a workplace where every colleague feels valued and believes in building an inclusive environment that reflects the customers, patients, members, and communities they serve.

When does the application window for this position close?

The application window for this opening is anticipated to close on May 23, 2025.

Are individuals with arrest or conviction records considered for employment?

Yes, qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Bringing our heart to every moment of your health.

Science & Healthcare
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

CVS Health is a healthcare innovation company that operates retail pharmacies, manages pharmacy benefits, and provides health services through its MinuteClinic and HealthHUB locations. Their ultimate aim is to improve the quality of life for communities by making healthcare more accessible and affordable. CVS Health focuses on driving healthier outcomes and reducing healthcare costs, using its comprehensive range of services and products to support individuals on their health journey.

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