FAQs
What is the role of the Client Advocate Leader at Meritain TPA?
The Client Advocate Leader provides strategic oversight to client services advocates, manages client advocate teams, drives continuous process improvement, and enhances customer service delivery.
What are the key responsibilities of this position?
Key responsibilities include communicating direction to individual contributors, identifying process improvements, leading projects, collaborating with internal and external partners, ensuring compliance with standards, managing operational aspects like budget and performance, and promoting a growth mindset among team members.
What qualifications are required for this position?
The required qualifications include a minimum of 5+ years of client service or account support experience, healthcare knowledge, proven leadership experience, and strong problem-solving and decision-making skills.
Are there preferred qualifications for candidates?
Yes, preferred qualifications include experience as a people manager, knowledge of TPA or self-insurance, and candidates located in the Central or East Region.
Is a specific educational background necessary?
A Bachelor's degree is preferred, along with specialized training or relevant professional qualifications.
What is the pay range for the Client Advocate Leader position?
The typical pay range for this role is $82,940.00 to $182,549.00, depending on various factors such as experience, education, geography, and other relevant considerations.
What benefits are offered to employees in this role?
Employees receive a comprehensive benefits package that includes affordable medical plan options, a 401(k) plan with matching contributions, an employee stock purchase plan, wellness programs, paid time off, flexible work schedules, and tuition assistance, among others.
What is the company culture like at CVS Health?
CVS Health is committed to fostering a workplace where every colleague feels valued and believes in building an inclusive environment that reflects the customers, patients, members, and communities they serve.
When does the application window for this position close?
The application window for this opening is anticipated to close on May 23, 2025.
Are individuals with arrest or conviction records considered for employment?
Yes, qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.