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Client Human Resource Business Partner IV - Key Accounts

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ADP

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Consulting
    People, HR & Administration
  • Long Beach

AI generated summary

  • You must reside near Culver City, CA, have 8-12 years in consulting/customer service, HR experience, and either a degree, military experience, or HR certification (preferred). 10% travel is required.
  • You will troubleshoot client HR issues, exceed client expectations, provide best practice recommendations, and educate team members on ADP solutions while maintaining high ethical standards.

Requirements

  • Candidate must be located in the Culver City, CA/Woodland Hills, CA/Long Beach, CA area/surrounding area. They will be required to manage an external client book of business in the Greater Los Angeles area, with a small portion being other parts of CA, OR, WA, AZ, NV and/or ID. Will be a hybrid work model. (Remote, 10% Field, ADP Office).
  • 10% Travel Required
  • At least 8-12 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  • At least 8-12 years of experience in a customer service or human resources environment, with proven ability to produce positive results
  • A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
  • HR Certification (strongly preferred) or willing to pursue in the first year

Responsibilities

  • Research, Troubleshoot, and Resolve. You will serve as an HR expert to ADP's largest clients and support ADP's most complex products/technologies. You will solve client problems - taking a broad perspective to identify solutions. You will work independently to resolve issues. You will also work proactively with clients to provide information, best practices, and training on ADP solutions.
  • Communicate and Exceed Client Expectations. You will use your strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
  • Provide Recommendations and Educate. You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP.

FAQs

What is the job title for this position?

The job title is Client Human Resource Business Partner IV - Key Accounts.

What qualifications are required for this role?

Candidates must have at least 8-12 years of professional consulting experience or equivalent experience in a customer service or human resources environment.

Is a college degree required for this position?

A college degree is not required; relevant experience or military experience is acceptable.

Where is this position located?

Candidates must be located in the Culver City, CA/Woodland Hills, CA/Long Beach, CA area or surrounding areas.

What type of travel is required for this position?

The position requires 10% travel.

What are the primary responsibilities of this role?

Responsibilities include researching, troubleshooting, resolving client issues, exceeding client expectations, and providing recommendations and education to clients and ADP leadership.

What is the salary range for this position?

The compensation for this role is between $71,600.00 and $145,200.00 per year.

Are there opportunities for career advancement in this role?

Yes, ADP offers career advancement opportunities throughout your career journey.

Do you provide training for this role?

Yes, ADP provides award-winning training to support your success, growth, and continued learning.

What are the benefits offered to employees?

Benefits include medical, dental, vision, life insurance, matched retirement savings, wellness programs, paid time off, and paid volunteer time off, among others.

Is there any support for ongoing education or certification?

HR certification is strongly preferred, and ADP encourages pursuing it within the first year.

What is the work model for this position?

This position operates in a hybrid work model, which includes remote work with some required fieldwork and time in the ADP office.

How does ADP promote a diverse and inclusive workplace?

ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities regardless of any protected characteristic.

How does ADP support employee mental health and well-being?

ADP emphasizes the importance of mental health and well-being, offering support to ensure employees can perform their best and take care of themselves.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings