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Client Manager

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Kantar

Aug 21, 2024

  • Job
    Full-time
    Senior Level
  • Dublin
  • Quick Apply

AI generated summary

  • You need 3-5 years in marketing or panel management, strong analytical and communication skills, experience with GDPR, creativity, and the ability to manage relationships and deliver results.
  • You will deliver client services, track commercial activity, present insights, manage relationships, support client training, and contribute to team initiatives while pursuing personal development.

Requirements

  • 3-5 years’ experience in a marketing / digital marketing, customer loyalty management or panel management role
  • Flexibility to combine creative marketing skills with analytical and reporting capabilities
  • Experience of relationship and contract management with external suppliers is highly desirable
  • Excellent written and verbal communication skills with a keen eye for detail
  • Analytical skills to interpret campaign results and present in an appropriate manner to partners
  • Experience of producing data visualisations, reports and dashboards to aid the communication of strategy and performance against core metrics
  • A good understanding of European data protection and GDPR legislation with experience of working under these rules for data privacy
  • A keen interest in consumer behaviour and the drivers that influence sign up and participation in research panels
  • An innovative thinker, prepared to question the accepted way of doing things
  • Self-motivated and able to see tasks through to completion
  • Co-ordinate with global function to learn, and develop innovative strategies
  • Proven ability to balance partners, prioritise, manage conflicting demands and deliver at pace
  • Experience of B2C campaign/demand generation, organic and paid search and social is beneficial

Responsibilities

  • - Be responsible for the delivery of the service to your client(s)/area of responsibility, ensuring that your key contacts expectations of our base delivery and impact are met.
  • - Deliver client briefs / presentations with impact, consistently demonstrating the value of your expertise to clients.
  • - Personally contribute to the commercial success of the business through delivery against specified financial targets, through identifying and closing upsell opportunities, and drawing on the expertise of others where needed.
  • - Proactively track commercial activity within Salesforce ensuring that opportunities are recorded, kept up to date and an accurate input is provided to our weekly forecast.
  • - Demonstrate a solid understanding of the full range of our capabilities, including Analytics and services that you don't work with day to day, and able to connect client questions to the relevant capabilities or experts whenever required.
  • - Demonstrate the ability and confidence to take more complex client projects from initial client brief to quality insight delivery using datasets that you're familiar with, with minimal input from others in the team.
  • - Monitor and raise data queries and challenges ensuring operational tickets are raised and responded to.
  • - Establish strong relationships with our key day-to-day contacts, moving beyond responding to client briefs into discussing broader business objectives.
  • - Contribute to the success of your broader team beyond your immediate area of responsibility through active involvement in wider team or divisional initiatives.
  • - Ensure the client is trained on KWP deliverables and platforms.
  • - Own your personal development by actively participating in learning opportunities, attending relevant training courses, and maintaining a live PDP with your line manager.
  • - Be a positive role model for more junior colleagues around you, offering them support in their client, commercial and insight activity.
  • - Implement elements of client account plans, ensuring that clients see continuous progression in their service from Kantar.
  • - Support the implementation of new Ways of Working/ Working practices/ new tools.
  • - Develop expertise in your client business and/or area of specialism for your team.
  • - Develop your understanding of other teams within Worldpanel (GB, Advanced Analytics, etc.) and how you can apply their capabilities to your clients’ requirements.

FAQs

What is the job title and location for this position?

The job title is Client Manager and it is located in Dublin, Ireland.

What is the main purpose of the Client Manager role?

The main purpose of the Client Manager role is to own medium/large client relationships and support the development of more junior colleagues.

What are the key deliverables for this position?

Key deliverables include managing client service delivery, delivering impactful presentations, contributing to the business's commercial success, monitoring data queries, and training clients on KWP deliverables.

What skills are necessary for this role?

Necessary skills include the ability to build strong client relationships, extract and present insights from data, identify and develop commercial opportunities, and attention to detail for commercial tracking.

How does Kantar measure success for this role?

Success is measured through ownership of a Personal Development Plan, client feedback scores, personal financial contributions, and overall contribution to the success of the broader team.

What kind of training and development opportunities are available?

Extensive training and excellent scope for career development are provided, along with opportunities to participate in learning activities and maintain a personal development plan.

Is prior experience required for this position?

Yes, candidates should have energy and ambition to develop client reputation, skills in presenting data-driven stories, and the ability to manage relationships effectively.

What additional benefits does Kantar offer?

Kantar offers attractive holiday leave, flexible benefits across health, wealth, and lifestyle, as well as a collaborative and supportive work environment.

Is experience with Salesforce necessary for this role?

While specific experience with Salesforce is not explicitly mentioned, the role involves tracking commercial activity within Salesforce, so familiarity would be beneficial.

Are there any reasonable adjustments available during the recruitment process?

Yes, Kantar is committed to offering equal opportunities and will make reasonable adjustments as needed during the recruitment process.

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Kantar

Understand people. Inspire growth.

Marketing & Advertising
Industry
10,001+
Employees

Mission & Purpose

Kantar is the world’s leading marketing data and analytics company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.