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Client Onboarding Analyst

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Macquarie Group

Dec 3

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Houston

AI generated summary

  • You need 2+ years in KYC/client lifecycle, strong communication skills, a focus on improvement and compliance, and the ability to work independently and collaboratively.
  • You will support sales teams and clients, manage expectations, execute onboarding processes, and build relationships with stakeholders across the organization.

Requirements

  • At least 2 years of Know Your Customer / Client Lifecycle Maintenance experience gained in a financial services, or consulting environment. Commodities or markets experience will be an advantage
  • Excellent communication and stakeholder engagement skills and be client-centric in all that you do
  • A continuous improvement mindset and consider efficiency, agility and risk management uplifts in all that you do
  • Knowledge of onboarding policies and jurisdictional relevant KYC regulations will be critical for this role
  • Able to work well independently in addition to collaborating with your team

Responsibilities

  • In this role, you will support Macquarie's Commodities and Global Markets Sales and Origination staff and their clients, by executing and overseeing all aspects of ‘the mandatory client experience’.
  • You will manage client expectations from requirement requests to sourcing completion and provide direct support throughout the onboarding and refresh process.
  • You will also build and maintain credible relationships, and coordinate with stakeholders at all levels across the organization.

FAQs

What is the primary focus of the Client Onboarding Analyst role?

The primary focus of the Client Onboarding Analyst role is to support Macquarie's Commodities and Global Markets Sales and Origination staff and their clients by executing and overseeing all aspects of the mandatory client experience, managing client expectations, and providing support throughout the onboarding and refresh processes.

What experience is required for this position?

At least 2 years of Know Your Customer / Client Lifecycle Maintenance experience is required, preferably gained in a financial services or consulting environment. Experience in commodities or markets is an advantage.

What skills are essential for this role?

Essential skills for this role include excellent communication and stakeholder engagement skills, a client-centric approach, a continuous improvement mindset, and knowledge of onboarding policies and KYC regulations.

Will I be working independently or in a team?

You will be expected to work well both independently and collaboratively with your team.

Are there opportunities for professional development?

While the job description does not specifically mention professional development, the emphasis on a continuous improvement mindset suggests that there may be opportunities for growth and enhancement of skills.

What benefits do Macquarie employees receive?

Macquarie employees have access to various benefits, including hybrid working arrangements, wellbeing leave, minimum 25 days of annual leave, parental leave, paid volunteer leave, and employee assistance programs, among others.

How does Macquarie promote diversity, equity, and inclusion?

Macquarie is committed to providing a working environment that embraces diversity, equity, and inclusion and does not discriminate on various grounds, ensuring all employees feel welcomed and valued.

What types of clients does the Commodities and Global Markets division serve?

The Commodities and Global Markets division serves a diverse client base by offering capital and financing, risk management, market access, physical execution, and logistics solutions.

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Macquarie Group

Empowering people to innovate and invest for a better future.

Finance
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At Macquarie, we empower people to innovate and invest for a better future. We are a global financial services organisation with Australian heritage, operating in 34 markets.

Culture & Values

  • Opportunity

    We seek to identify opportunity and realise it for our clients, communities, partners, shareholders and our people. We start with real knowledge and skill. We encourage innovation, ingenuity and entrepreneurial spirit balanced with operational discipline. We support our people to learn, achieve and succeed. Our success is built on this. We value the opportunity to be part of the Macquarie team, actively seeking out and respecting different ways of thinking and the contribution of others.

  • Accountability

    With opportunity, comes accountability. We are accountable for all our actions, to our stakeholders and each other. We do not compromise our standards. We take responsibility for our actions and everything we say and do is on the record. We analyse and manage risk, and we make decisions we are proud of and that stand the test of time.

  • Integrity

    We act honestly and fairly. We honour our promises. We earn the trust of our stakeholders through the quality of our work and our high ethical standards. We have the courage to speak up when we make a mistake or see something that doesn’t seem right.

Benefits

  • Flexibility and hybrid working

    At Macquarie, hybrid working empowers us to work together flexibly, balancing time spent working in the office and at home. Our shift to hybrid working is an extension of our long-standing commitment to flexible working. We are a people business. We build relationships and learn from each other. Hybrid working enables us to balance the needs of our clients, colleagues and teams, taking advantage of the benefits of coming together in person and providing our people with the flexibility they need. There are plenty of opportunities for our employees to connect with their colleagues including through our Employee Network Groups such as Pride at Macquarie, Families and Carers, Asia Women's Network, Wellness and Inclusion, and Women in Tech. Other employee-led networking and community opportunities include sporting groups and networking events. Each of our business groups has different needs so expectations for hybrid working are set on a group and team basis. Formal flexible working arrangements are also available.

  • Leave to support your lifestyle and wellbeing

    We offer a range of leave options to help our people manage their work and life priorities. Employees receive one wellbeing leave day per year as well as other leave options including compassionate and bereavement leave, carer's or personal leave and volunteer leave. Eligible employees can also purchase up to 20 days’ additional annual leave and take up to three months' unpaid leave.

  • Take care of your family

    Your family is important to you, so they are important to us too. We support parents in many ways including through our parental leave policy. Primary carers are eligible for 20 weeks’ leave at full pay. There is no minimum tenure requirement meaning all employees are eligible for parental leave upon starting work at Macquarie. To help parents transition to life as a working parent, we also offer 12 paid transition days upon your return. That means new parents can return to work four days and get paid for five days per week for 12 weeks; or return three days and get paid for five days per week for six weeks. Co-parents can access up to six weeks paid leave at the time of birth, adoption or custody. Other support services are also available including parents' rooms and access to a range of resources.

  • Health and wellness

    Our employees have access to several benefits to support their physical health and mental wellbeing. Some fitness benefits include discounted rates at a range of health clubs and gyms, onsite fitness classes - from running clubs and cycling teams to yoga classes. Alongside access to bike racks and regular bike servicing as well as change rooms, lockers and showers. Other health and wellness benefits include access to an Employee Assistance Program, corporate rates for risk and medical insurance, various onsite health screening checks and flu vaccinations.

  • Career development and learning

    We empower our people to learn, grow and develop their careers with us. As an employee you will have access to a wide range of learning and development opportunities designed to help you develop your soft and technical skills. You will also have access to subsidised relevant external study as well as paid professional memberships. As a global business there are also opportunities for you to grow your career in one of our many offices around the world.

  • Supporting the community

    We’re committed to making a positive impact on the communities where we live and work. To support our employees' volunteering efforts, we offer two days' paid volunteer leave. Our people can also access up to 10 paid days of emergency volunteer leave. Through the Macquarie Group Foundation, we also match charitable donations and funds raised by our employees for non-profit organisations