FAQs
What is the primary role of the Client Onboarding Analyst?
The primary role of the Client Onboarding Analyst is to play an active role in the client onboarding process from start to finish, ensuring excellent customer service and a smooth onboarding experience while working closely with various internal teams.
What qualifications are required for this position?
A bachelor's degree or equivalent is preferred, along with 2-3 years of client onboarding experience and familiarity with AML/KYC requirements from an institutional perspective.
Is prior experience in financial services necessary?
Yes, prior work experience in financial services, particularly in client onboarding, is essential for this role.
What type of environment is Galaxy looking for in a candidate?
Galaxy is looking for results-driven, innovative thinkers who can adapt quickly and thrive in a culture of builders and overachievers, embracing high performance and a mission-first approach.
Where is this position based?
This position is based in London and will support the EMEA Sales team during London business hours, with potential overlap for APAC and USA regions as needed.
What are the key responsibilities of the Client Onboarding Analyst?
Key responsibilities include onboarding new clients, assisting the sales teams with onboarding requests, ensuring adherence to FCA requirements, managing priority items from multiple teams, facilitating knowledge sharing, contributing to the Client Onboarding portal, and handling ad-hoc onboarding tasks.
Is knowledge of crypto and blockchain preferred for this role?
Yes, an interest and familiarity with the crypto ecosystem is a bonus for candidates applying for this role.
What benefits does Galaxy offer to its employees?
Galaxy offers a competitive base salary, discretionary bonus, company-paid health and protective benefits, free virtual coaching and counseling sessions, opportunities to learn about the crypto industry, and a collaborative work environment among smart and entrepreneurial colleagues.
Will there be support for diverse applicants?
Yes, Galaxy respects diversity and seeks to provide equal employment opportunities regardless of various characteristics protected by applicable laws.
How can applicants request accommodations during the application process?
Applicants who require accommodations due to a disability can contact careers@galaxy.com for assistance with the application process or interview participation.