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Client Onboarding Specialist - Time & Labor

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ADP

Feb 26

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Norfolk

AI generated summary

  • You don’t need prior experience; we offer training. Overtime may be required. A degree is helpful, but skills like teamwork and organization are more important. Military experience is also valued.
  • You’ll onboard clients, implement ADP technologies, collaborate with internal teams, manage multiple projects, and handle high call volumes while sharing key information effectively.

Requirements

  • Prior experience is not required; we will train you to be successful!
  • You can work overtime hours during peak seasons.
  • A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Responsibilities

  • Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
  • Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
  • Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
  • Multi-Task & Communicate. You will work on multiple time-sensitive follow-ups / projects at the same time. You will share essential information with clients and internal teams.
  • You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

FAQs

What is the role of a Client Onboarding Specialist at ADP?

The Client Onboarding Specialist provides the first interaction between small business clients and ADP's payroll and HR solutions post-sale, building strong relationships and ensuring clients are set up for long-term success with ADP.

Is prior experience required for this position?

No prior experience is required; ADP provides training to help you succeed in the role.

What kind of training and development opportunities are available?

ADP offers ongoing training, development, and mentorship opportunities to promote continuous learning and career growth.

What types of calls will I be handling as a Client Onboarding Specialist?

You will spend most of your day answering inbound calls from clients, addressing their needs, and ensuring they are comfortable using ADP products and services.

Are there specific skills needed for this job?

Key skills include effective communication, relationship-building, and the ability to work in a metrics-driven environment. Additionally, teamwork, adaptability, and organizational skills are beneficial.

What should I expect in terms of workload and pace?

You should be comfortable working in a structured environment with a high volume of inbound calls, especially during peak seasons when daily phone time may increase.

Does ADP support diversity and inclusion in the workplace?

Yes, ADP is committed to creating an inclusive, diverse, and equitable workplace, and values equity, inclusion, and belonging.

Will I be able to work overtime?

Yes, you should be available to work overtime hours during peak seasons.

What can a Client Onboarding Specialist expect from the company culture?

You can expect a culture that values inclusion, provides a safe space for diverse perspectives, and promotes a healthy work-life balance with opportunities for personal and professional connections.

Are there opportunities for volunteering or community involvement?

Yes, ADP offers company-paid time off for volunteering for causes that employees care about.

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ADP

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings