Client Operations Associate, Quality Assurance

Fisher Investments

Apr 17

Applications are closed

Job
Full-time
Entry Level
Business, Operations & Strategy
London

Requirements

A university degree or equivalent combination of education and experience
Highly reliable and accurate
Commitment to maintain quality of work while sticking to a timeline
You are engaging and can connect with a wide array of audiences by phone and email
Responsible, accountable and works well in a group setting
Client focus with desire to support our global growth

Responsibilities

Provide high-quality customer service by working behind the scenes with no direct client interaction
Review all client documentation, including anti money-laundering documents, to correctly evaluate their suitability from a company and risk perspective and ensure quality and legal requirements are met
Collaborate with partner groups to verify that operational aspects of every client relationship is set up correctly and all internal requirements are performed accordingly
Set up accounts internally for trading
Review all inbound and outbound communications identifying potential obstacles in the asset transfer process and reviewing client correspondence for accuracy
Review client profiles, looking at cash flow requirements, current assets and potential account structures and funding sources
Continuously follow all compliance procedures

FAQs

What are the main responsibilities of a Client Operations Associate in Quality Assurance?

The main responsibilities include becoming an expert in financial accounts for clients in multiple European countries, ensuring clients receive proper care, and developing professional skills for career progression.

What skills are required for this role?

Strong attention to detail, excellent communication skills, ability to work in a fast-paced environment, and proficiency in financial operations are essential for this role.

What kind of career progression opportunities are available in this role?

This role provides opportunities for growth within the company, such as moving into management positions or transitioning into other areas of the finance industry.

Where will the work be based?

The work will be based in our office in London, where you will be supporting clients from multiple European countries.

How does this role contribute to the overall success of the company?

By ensuring that clients receive excellent care and that financial accounts are managed with precision, Client Operations Associates in Quality Assurance play a key role in maintaining client satisfaction and contributing to the company's success.

Fisher Investments

Bettering the Investment Universe

Finance

Industry

1001-5000

Employees

1979

Founded Year

Mission & Purpose

Fisher Investments is an independent, fee-only investment adviser. Fisher Investments manages assets across four principal business units: US Private Client, Institutional, Private Client International, and 401(k) Solutions. Together, these groups serve a diverse global client base including corporations, public and multi-employer pension funds, foundations and endowments, insurance companies, health-care organizations, governments and high net worth families. Fisher Investments was founded in 1979 by Ken Fisher—a well-known innovator in investment theory and the author of 11 books, including 4 New York Times bestsellers. Ken wrote the Forbes “Portfolio Strategy” column from 1984 through 2016, making him the longest continuously running columnist in the magazine’s history. In recent years, Ken’s columns have run consistently in major media outlets around the world, spanning more countries and more volume than any other columnist of any type in history. Over the last decade, Ken has regularly appeared on CNBC, Fox Business, Fox News, CNN International, Yahoo Finance, Bloomberg TV, and numerous other financial news outlets.