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Client Relationship Executive (m/f/d)

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Bird & Bird

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Düsseldorf

AI generated summary

  • You need a degree, experience in account management, fluency in English and ideally German, strong communication skills, project management proficiency, and expertise in MS Office, especially Excel and PowerPoint.
  • You will build client relationships, identify sales opportunities, coordinate teams, monitor industry trends, analyze legal spend, implement feedback processes, and support partners in meetings.

Requirements

  • You have a degree or equivalent and at least several years' experience and proven track record in account management or related BD functions.
  • You are business fluent in English and ideally fluent in German.
  • As a proactive and committed employee, you are a strong team player who can interact with people at all levels. Together with other team members, you actively promote the ‘one team’ culture.
  • You have strong interpersonal and communication skills as well as strong project management skills.
  • You demonstrate integrity and professionalism as well as the ability to assess and understand the wider implications of actions.
  • You are very familiar with MS Office applications and you have an advanced knowledge of MS Excel and MS PowerPoint in particular.

Responsibilities

  • As a Client Relationship Executive (m/f/d), you will build direct relationships with clients by providing proactive solutions and managing client expectations according to their priorities and objectives. In doing so, you will emphasise the added value of working with us.
  • You will independently identify sales opportunities and create and manage their pipeline.
  • You will present relevant Bird & Bird experts to customers and attend customer meetings in person.
  • Proactively coordinate and communicate with the global client team, monitor industry and client trends and ensure that the team is always informed about client developments. You will utilise research tools such as Dun & Bradstreet, Introhive and LinkedIn or review press releases.
  • You will create reports and carry out analyses of legal spend.
  • As a client relations expert, you will implement effective feedback processes in collaboration with the client listening team.
  • You will work closely with CRM and MBD colleagues to ensure that campaigns (including events and publications) are targeted to relevant client contacts.
  • Furthermore, you will build close relationships with our partners by supporting them at client meetings, including the creation of customised documentation to help win new business.

FAQs

What is the job title for this position?

The job title is Client Relationship Executive (m/f/d).

Where is the Client Relationship Executive position located?

The position is located in Düsseldorf.

What are the main responsibilities of the Client Relationship Executive?

The main responsibilities include building direct relationships with clients, identifying sales opportunities, coordinating with the global client team, creating reports and analyses of legal spend, implementing feedback processes, and supporting partners during client meetings.

What qualifications are required for this position?

A degree or equivalent, several years of experience in account management or related business development functions, and business fluency in English are required, with fluency in German preferred.

What skills are desirable for a successful candidate?

Strong interpersonal and communication skills, project management skills, integrity and professionalism, and advanced knowledge of MS Excel and MS PowerPoint are desirable.

Does the company offer flexible working arrangements?

Yes, the company promotes work-life integration through mobile working and flexible working arrangements.

What kind of support does the company provide for family-related matters?

The company cooperates with a family service that provides anonymous advice on parental leave, childcare, and caring for family members.

Are there opportunities for further training and development?

Yes, the Bird & Bird Academy offers extensive further training programmes.

Is there a transportation allowance provided?

Yes, the company supports your journey to the office by public transport with a monthly travel allowance for your ticket.

Does the company support charitable activities?

Yes, the company promotes social commitment and enables paid time off for charitable activities.

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Bird & Bird

Bird & Bird is an international law firm with a focus on helping organisations being changed by technology and the digit

Law
Industry
1001-5000
Employees
1846
Founded Year

Mission & Purpose

Bird & Bird is an international law firm with a focus on helping organisations being changed by technology and the digital world. With over 1400 lawyers in 31 offices across Europe, the Middle East and Asia-Pacific, we're ready to help you wherever you are in the world. If you'd like know more about how we work with our clients, please take a look over at our Client Solutions page.

Benefits

  • Our agile approach to office and remote working enables you to find the right balance to deliver at your best. Supporting you, our business and our clients in a flexible way.

  • Equip yourself with a broad range of technical and business skills as well as a deep understanding of business issues through our technical skills-based curriculum.

  • Family friendly policies as well as health schemes and wellbeing support.

  • Progress your career and personal development with our award-winning development programmes; from our global mentoring scheme to our bespoke coaching opportunities.

  • Competitive, market-led salary and bonus structure.

  • A flexible benefits package which allows you to tailor your benefits to your current needs and lifestyle.