FAQs
What is the job title for this position?
The job title is Client Service Analyst.
Where is this position located?
This position is located in Calcutta.
What are the key responsibilities of the Client Service Analyst?
Key responsibilities include managing operations at the branch, handling account openings, monitoring KYC processes, ensuring audit compliance, and overseeing customer service activities.
How many years of experience are required for this role?
A minimum of 10 to 12 years of experience in the banking industry related to customer service and banking operations is required.
What qualifications are needed for this role?
Candidates should possess strong knowledge of banking processes, excellent interpersonal skills, and the ability to handle customer queries effectively.
What kind of training and development opportunities does the company offer?
The company provides training and development programs, coaching from experts, and a culture of continuous learning to help employees excel in their careers.
Are there any benefits offered to employees?
Yes, benefits include a best-in-class leave policy, gender-neutral parental leaves, reimbursement for childcare assistance, comprehensive hospitalization insurance, and various insurance coverages.
How does the company support employees with family needs?
The company offers 100% reimbursement under childcare assistance benefits and an Employee Assistance Program for employees and their family members.
Is there a focus on compliance in this role?
Yes, the role emphasizes compliance with regulatory and audit guidelines, ensuring that all standards are met.
What is the company culture like?
The company promotes a positive, fair, and inclusive work environment and encourages a culture of collaboration and shared success among employees.