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Client Service Analyst

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  • Job
    Full-time
    Expert Level
  • Business, Operations & Strategy
    Banking & Finance
  • Kolkata

Requirements

  • Should have an experience of atleast 10 - 12 years in the Banking Industry wrt to Customer Service and Banking operations
  • Should possess the skill sets to handle customer queries and keep upto customer commitments
  • Should be well versed knowledge on Banking processes pertaining to day to day operations and rules
  • Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit

Responsibilities

  • Manage all Operations related activities at the Branch
  • Gate keeping for account opening, Demat Account opening, Insurance and Investment forms
  • Suspense Account Monitoring
  • Daily Report Monitoring
  • KYC Regularization and KYC Renewal monitoring
  • Minimize/control Ops Loss
  • Conduct training for Sales/Frontline staff on KYC and other key operational processes.
  • Dissimilation of Key Operational circulars to the front office staff
  • Ensure satisfactory audit rating in all internal as well as external audits
  • Manage all Branch Customer service related activities
  • Ensure that all branch transactions are processed accurately and timely.
  • Training and Development of Operations and Service Resources
  • Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.

FAQs

What is the job title for this position?

The job title is Client Service Analyst.

Where is this position located?

This position is located in Calcutta.

What are the key responsibilities of the Client Service Analyst?

Key responsibilities include managing operations at the branch, handling account openings, monitoring KYC processes, ensuring audit compliance, and overseeing customer service activities.

How many years of experience are required for this role?

A minimum of 10 to 12 years of experience in the banking industry related to customer service and banking operations is required.

What qualifications are needed for this role?

Candidates should possess strong knowledge of banking processes, excellent interpersonal skills, and the ability to handle customer queries effectively.

What kind of training and development opportunities does the company offer?

The company provides training and development programs, coaching from experts, and a culture of continuous learning to help employees excel in their careers.

Are there any benefits offered to employees?

Yes, benefits include a best-in-class leave policy, gender-neutral parental leaves, reimbursement for childcare assistance, comprehensive hospitalization insurance, and various insurance coverages.

How does the company support employees with family needs?

The company offers 100% reimbursement under childcare assistance benefits and an Employee Assistance Program for employees and their family members.

Is there a focus on compliance in this role?

Yes, the role emphasizes compliance with regulatory and audit guidelines, ensuring that all standards are met.

What is the company culture like?

The company promotes a positive, fair, and inclusive work environment and encourages a culture of collaboration and shared success among employees.

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you’re an innovator by nature, we can help you to unleash your potential. We see things differently at Deutsche Bank – and we’re proud of our fresh perspective. Today, we’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity. Wherever your interests lie – in investment banking, trading, private wealth, asset management, retail banking - or many of the infrastructure functions that support them – you’ll discover resources, training and opportunities designed to keep you ahead of the curve. Intelligence has no boundaries: we welcome high-achieving, talented individuals from any background.

Benefits

  • Home office flexible work time

    We support flexible working, whether that’s working from home, flexible working hours or even part-time working. However, it is important to note that opportunities will vary depending on your particular role.

  • Annual leave & more

    Employees are entitled to generous leave allowance (details should be discussed with local recruitment teams). Additionally, paid leave is granted for special events including, wedding/civil partnerships, compassionate leave, paternity leave or when you’re caring for a sick child. On top of the statutory 36 months of parental leave (Germany), Deutsche Bank offers an extra six months of parental leave – providing you have been with us for more than three years.

  • Support & Counselling

    Whether you need professional help or personal advice: Deutsche Bank offers a comprehensive support network ranging from career advice, mental health support, assistance in finding childcare or social care for the elderly.

  • Health insurance

    You can choose between statutory or a range of private health insurance options. Our statutory health insurance ‘Betriebskrankenkasse BKK’ is available exclusively to Deutsche Bank employees and their families. Aside from shorter waiting times for appointments, BKK provides access to expert medical consultations over the phone and regular health checks.

  • Sick pay

    Beyond statutory sick pay, Deutsche Bank will also cover the difference between your net salary and the statutory sickness benefit allowance. The duration of the sick pay will be dependent on the number of years you’ve worked with us.

  • Pension

    We understand that pensions can be a dry topic; however here at Deutsche Bank, we are dedicated to simplifying the complexities, so that all of our people can enjoy their lives beyond work. To provide a great foundation for your future, we provide our people with a comprehensive pension scheme that delivers all the security and all the flexibility you need.

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