Client Service Associate (Consulting Clients, August 2024 Start)

Third Bridge Group Limited

Jun 29

Applications are closed

Job
Full-time
Entry Level
Business, Operations & Strategy
$60K - $70K
Dallas

Requirements

Qualifications:
Areas that play to your strengths:
You must be able to deliver high quality and high volume work on a deadline. You will be working on lots of workstreams simultaneously, but that energizes you - you have the ability to multitask and remain organized, collaborating with others. Consultants are working to make decisions quickly, so the ability to be efficient with your time is key. When your client relies on us for help at off hours, or your expert is in a different time zone, you strive to support - your hours vary according to the client project you are involved in, but you prefer that to a routine job. Each day will look different, and that’s what makes the job interesting.
The Founder’s Mentality completely resonates with you, as this approach is part of our DNA. Each day and each deliverable is a chance to go above and beyond for your expert, client, team, and prove that you’re the best of the best.
You’re competitive with a drive towards excellence, as you will be held towards both qualitative and quantitative performance measures. Consulting firms work with many of our competitors, and you’re focussed on setting yourself apart and have them rely on you as a trusted, true partner. You’re also resilient and are able to roll with the punches even when clients go in another direction, and commit to challenges as opportunities to learn and grow.
You’re a clear communicator who can create the right narrative to share your ideas with a wide range of people, such as introducing our products and services to new clients and experts. You always look for the most efficient way to get things done, rather than the path of least resistance - for example you pick up the phone to get an answer to your questions straight away, rather than send an email and wait for a reply. Cold calling doesn’t phase you - what matters to you is to get results, and fast.
Your attitude is to roll up your sleeves and you enjoy being in the thick of the action together with others. It matters a great deal to you to understand how your performance ranks against your own potential and against others, so you continuously seek feedback to make sure you can be at the top of your game. One of your clients preferring a competitor over you is not an acceptable state of affairs for you - you’re relentless in getting the data points you need to adjust your approach until you are their number one. With the skills gained on the job (hard skills are getting displaced by machines), you aspire to a future as a high EQ business leader.

Responsibilities

Business driver: understanding excellent client servicing in a highly competitive market and how your work impacts revenue growth. Work with your team to execute strategies for the accounts you are responsible for.
In practice: on every project, you will have an opportunity to drive performance by delivering on client requests. Each client and expert interaction is an opportunity to bring in revenue and build your book of business.
Problem solver: Consulting clients count on us for their research needs, it’s our job to execute on their requests for experts.
In practice: you will search for and vet experts to support your clients at each stage of their research. They operate under very tight deadlines that we have to match with urgency, but not at the expense of quality.
Player & coach: We operate as one team, both within your individual team and within the US Consulting business at large. One day, you will be leading the charge, and another you’ll be supporting your peers.
In practice: you will be asked to train and develop the people around you, both on your team and those you’re working with on client requests. You will also receive lots of hands-on training and coaching yourself. We are a feedback-centric culture, and value effective communication.
Research partner: Throughout their research, clients rely on us to think as an extension of their team.
In practice: there will be times where we need to think outside the box and offer solutions that bridges their knowledge gaps, quickly. You’ll also need occasionally to go above and beyond to ensure a smooth partnership with your clients.

FAQs

What is the role of a Client Service Associate in the Consulting Clients team at Third Bridge?

As a Client Service Associate in the Consulting Clients team at Third Bridge, you will work closely with top management consulting firms to provide them with access to relevant experts and research content. Your responsibilities will include identifying and recommending experts and research content for client projects, managing stakeholder relationships, and contributing to revenue growth for the firm.

What qualifications are required to be successful as a Client Service Associate in the Consulting Clients team at Third Bridge?

Successful candidates for the role of Client Service Associate in the Consulting Clients team at Third Bridge must demonstrate the ability to deliver high-quality work on tight deadlines, multitask effectively, and communicate clearly with clients and experts. They should also possess a competitive drive, a commitment to excellence, and a willingness to continuously seek feedback and improve their performance.

What opportunities for professional development and career advancement are available to Client Service Associates at Third Bridge?

Client Service Associates at Third Bridge can expect to have clear performance goals, recognition for their contributions, and opportunities to transition into roles in sales, product development, or other areas of the organization. After approximately two years of strong performance, they may have the opportunity to manage their own team and P&L, marking a significant career milestone.

What benefits and compensation can Client Service Associates expect at Third Bridge?

Client Service Associates at Third Bridge can expect a competitive base salary, bonus opportunities, personal development allowances, health insurance coverage, retirement savings matching, flexible work arrangements, social events, and opportunities for colleague-to-colleague recognition. Additionally, based on performance, total compensation in the first year is expected to exceed $70,000.

How does the role of a Client Service Associate in the Consulting Clients team at Third Bridge contribute to the success of consulting clients and the firm as a whole?

Client Service Associates play a crucial role in supporting consulting clients by providing them with access to experts and research content that informs their corporate strategy and investment decisions. By delivering high-quality service, building strong relationships, and driving revenue growth, Client Service Associates help consulting clients succeed and contribute to the overall success of Third Bridge as a market-leading investment research firm.

Third Bridge Group Limited

Human insights. Intelligent investment decisions.

Consulting

Industry

1001-5000

Employees

2007

Founded Year

Mission & Purpose

Third Bridge is a market-leading global investment research firm. We provide unique, human-led insights to some of the world’s largest hedge funds, mutual funds, private equity funds and management consultancies to help them make better investment decisions. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,200+ employees across eight offices.