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Client Service Associate - Korean Language Specialist

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Manila

AI generated summary

  • You need a relevant undergraduate degree, 3+ years in financial services, strong Korean and English skills, analytical abilities, and organizational skills to meet tight deadlines.
  • You will support clients by understanding their needs, providing product training, answering inquiries, sharing best practices, and collaborating with teams to enhance product usage and service delivery.

Requirements

  • Undergraduate degree in Finance, Economics, Statistics, Mathematics, or similar field
  • Excellent Korean and English communication skills (verbal and written)
  • CFA, MBA or equivalent degrees is a plus
  • Minimum of 3 years’ experience in Financial Services
  • Deep understanding of international financial institutions and global financial markets
  • Strong analytic, quantitative, and problem-solving skills
  • A self-starter and highly motivated, ability to work individually and within a team
  • Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
  • Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines

Responsibilities

  • Understand clients’ investment process, needs and use cases to provide premium service to assigned accounts
  • Develop an in-depth knowledge of the benchmark data processing within each team of the covered clients
  • Gather information on how competitors’ data flows within the various teams of assigned clients
  • Contribute to the account management function by ensuring relevant product and Research information is shared with clients
  • Responsible for delivering client education and product training
  • Answer detailed client inquiries about MSCI products and methodology
  • Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client – hence contributing directly to up-selling and cross-selling opportunities
  • Provide thought-leadership by sharing best practices within the client community, and leading workshops and seminars
  • Create novel analysis that highlights the benefits of our products to current users to encourage deeper use
  • Work closely with account managers and sales support teams during product implementation and onboarding of new clients

FAQs

What type of position is the Client Service Associate - Korean Language Specialist?

This position is a full-time role within the Sales and Relationship Management category.

What are the key responsibilities of the Client Service Associate?

The key responsibilities include understanding clients’ investment processes, delivering client education and product training, answering client inquiries about MSCI products, and contributing to account management by sharing relevant product information.

What qualifications are required for this role?

An undergraduate degree in Finance, Economics, Statistics, Mathematics, or a similar field is required, along with excellent Korean and English communication skills, at least 3 years of experience in Financial Services, and strong analytic and problem-solving skills.

Is experience with financial markets necessary?

Yes, a deep understanding of international financial institutions and global financial markets is essential for this role.

What skills will help me excel in this role?

Strong analytical, quantitative, and problem-solving skills, the ability to communicate complex concepts effectively, and strong organizational skills to handle multiple projects under tight deadlines will help you excel.

Where is the job located?

The position is located in Manila, specifically at the 29th Floor, Zuellig Building, Makati City.

Are there opportunities for professional development?

Yes, MSCI offers access to various learning platforms, including LinkedIn Learning Pro and Learning@MSCI, to customize and tailor your professional growth.

What is the recruitment process like for this position?

The recruitment process includes applying online, having an initial chat with a recruiter, interviewing with the team, and then making a decision based on the offer.

Does MSCI offer benefits to employees?

Yes, MSCI provides a competitive benefits package that includes healthcare benefits, retirement plan contributions, and cash allowances for various purposes.

Is there a focus on diversity and inclusion at MSCI?

Yes, MSCI is committed to fostering a diverse and inclusive workplace, with several Employee Resource Groups aimed at supporting various communities.

Finance
Industry
1001-5000
Employees

Mission & Purpose

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.