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Client Service Risk Manager

  • Job
    Full-time
    Senior & Expert Level
  • Consulting
    Legal
  • Amsterdam

AI generated summary

  • You need a degree, 7+ years in relevant fields, strong communication skills, excellent judgment, and analytical abilities. Proven project management and relationship-building skills are essential.
  • You will provide expert risk advice, support senior colleagues, manage multi-faceted risks, collaborate across functions, and promote awareness of risk policies and compliance in Europe.

Requirements

  • University degree with a demonstrated intellectual curiosity through professional training, advanced degree, or professional impact
  • 7+ years of consulting, law, risk, compliance, communications, or other professional services experience
  • Outstanding written and oral communication skills in English with ability to tailor messaging based on audience
  • Excellent judgment and exceptional integrity, as well as distinctive interpersonal and collaborative skills
  • Entrepreneurial and collaborative attitude, with interest and aptitude for working as part of a diverse global team
  • Strong analytical, issue-spotting and problem-solving skills and demonstrated ability to handle complex, sensitive issues
  • Proven interpersonal and influencing skills with an ability to work across all levels of seniority, cultivating trust-based relationships
  • Strong project management skills
  • Comfort working in a fast-paced, changing environment and able to manage ambiguity with confidence

Responsibilities

  • As part of the CSR team, you will deliver expert risk advice and guidance that enables McKinsey’s most cutting-edge work while building and shaping a world-class risk management program.
  • You will provide high-quality, efficient, and streamlined support to senior colleagues and, on higher risk engagements, key decision-making bodies within the firm’s risk governance.
  • Furthermore, you will lead risk advisory for specific groups of consultants, a sector or sub-region in Europe, and develop expertise in specific content areas.
  • You will have a focus on providing strategic, integrative advice to manage the multi-faceted and complex risks that arise by virtue of serving public sector, state-linked, healthcare and social; sector clients across Europe.
  • In order to do so effectively, you will partner closely with and integrate advice from across firm functions (including Communications, Finance, and Legal) and ‘cells’ (practices, offices, new delivery models) to provide counsel on multi-faceted issues.
  • You will have the opportunity to build a reputation as a trusted advisor with senior colleagues across the firm.
  • You will support the Senior Director, Director and Associate Directors of Client Service Risk on implementing regional strategies within Europe and may make substantive contributions at the global level via, for example, policy reviews or operational changes.
  • You will be expected to radiate knowledge to others, and actively provide and receive feedback, helping to foster an inclusive environment focused on performance and health.
  • Lastly, you will contribute to awareness efforts around risk policies and compliance processes to drive engagement across the firm within Europe.

FAQs

What is the primary mission of the Client Service Risk (CSR) function?

The primary mission of the CSR function is to enable client impact and innovation while managing risks to clients, people, and the firm.

Where will this role be based?

This role will be based in Europe.

What types of clients will I be working with in this role?

You will focus on serving public sector, state-linked, healthcare, and social sector clients across Europe.

What qualifications are required for this position?

A university degree, 7+ years of relevant experience, outstanding communication skills in English, excellent judgment, and strong analytical and project management skills are required.

What kind of teams will I collaborate with in this role?

You will partner closely with various firm functions, including Communications, Finance, and Legal, along with different practices and offices to provide integrated risk counsel.

Will I have the opportunity to provide feedback and foster an inclusive environment?

Yes, you are expected to provide and receive feedback to help foster an inclusive environment focused on performance and health.

What is the expected level of experience for candidates applying for this position?

Candidates should have 7+ years of experience in consulting, law, risk, compliance, communications, or other professional services.

Is there an emphasis on building relationships with senior colleagues?

Yes, you will have the opportunity to build a reputation as a trusted advisor with senior colleagues across the firm.

How will I contribute to risk awareness within the firm?

You will contribute by leading awareness efforts around risk policies and compliance processes to drive engagement across the firm in Europe.

What are the key skills required for this role?

Key skills include strong analytical and problem-solving abilities, interpersonal and influencing skills, project management capabilities, and comfort working in a fast-paced, changing environment.

Business Consulting and Services

Consulting
Industry
10,001+
Employees
1926
Founded Year

Mission & Purpose

McKinsey & Company is a global management consulting firm. We are the trusted advisor to the world's leading businesses, governments, and institutions. We work with leading organizations across the private, public and social sectors. Our scale, scope, and knowledge allow us to address problems that no one else can. We have deep functional and industry expertise as well as a breadth of geographical reach. We are passionate about taking on immense challenges that matter to our clients and, often, to the world. We work with our clients as we do with our colleagues. We build their capabilities and leadership skills at every level and every opportunity. We do this to help build internal support, get to real issues, and reach practical recommendations. We bring out the capabilities of clients to fully participate in the process and lead the ongoing work.

Benefits

  • Occupational Accident Insurance

  • Mental Health Care

  • Vision Insurance

  • Health Insurance

  • Life Insurance

  • Flexible Spending Account (FSA)

  • Retiree Health & Medical

  • Disability Insurance

  • Dental Insurance