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Client Service, Vice President

  • Job
    Full-time
    Expert Level
  • Accounting & Tax
  • Edinburgh

AI generated summary

  • You need a bachelor's degree and 8+ years in custody, general ledger accounting, or audit. Experience in client service reporting and advanced Excel skills are essential.
  • You will lead client service management, drive client satisfaction, manage staff development, mitigate operational risks, and promote a culture of excellence and accountability.

Requirements

  • Bachelor’s degree
  • 8+ years of industry relevant experience and likely a background in either custody or general ledger accounting or audit experience
  • Previous client service reporting experience
  • Advanced Excel skills (advanced formulas, pivot tables, VLOOKUP).

Responsibilities

  • The client service manager is responsible to ensure the client receives the highest level of support across State Street. This is predominately a client facing role, working with the client at various levels of seniority.
  • Accountability for Client Satisfaction, directly as it relates to Client Service and in driving improvement and/or remediation from other Global Delivery teams
  • Accountable for client satisfaction, client service experience globally and accountable for performance measures and NPS Surveys / Service Responses
  • Will be required to lead and execute non complex change for designated clients and be an integral stakeholder in more complex change requirements
  • Effectively manage staff by driving mission of the client service organization; create opportunities for emerging talent to move into stretch assignments; proactive succession and development planning
  • Advance the team’s collective knowledge and effectiveness by bringing insights, innovation and solutions to the team and ensuring sustainable best practice across the full suite of products and services STT offers
  • Responsible for reducing operational risks caused by clients or their agents
  • Play a key role in establishing and nurturing a culture of ‘Risk Excellence’ across the GD UK Client Service team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
  • Play a key role in establishing and nurturing a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members’ behaviour in performing their roles.
  • Communicate at all levels professionally with impact and empathy.

FAQs

What are the main responsibilities of the Client Service, Vice President role?

The main responsibilities include providing senior client service support to our largest clients in the UK, monitoring service delivery within agreed deadlines and standards, running regular interactions with clients at a senior level, managing client expectations, and supervising a small team of staff supporting the client.

Is this role remote or office-based?

This role can be performed in a hybrid model, allowing for a balance of work from home and office to match the needs and role requirements of the individual.

What level of seniority is required for this position?

This role requires a Vice President level of seniority, with experience in client service support and managing client relationships at a senior level.

What type of clients will the Vice President be supporting in this role?

The Vice President will be providing senior client service support to one of our largest clients in the UK, as well as several other Asset Manager clients.

How many staff members will the Vice President be supervising in this role?

The Vice President will be supervising a small team of staff who also support the client.

We’re at the heart of financial services. And our clients are at the heart of everything we do.

Finance
Industry
10,001+
Employees
1792
Founded Year

Mission & Purpose

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.