Client Services Administrator

Sagars Accountants Ltd, an AAB Group company

Jan 24

Job
Full-time
Entry Level
Business, Operations & Strategy
Customer Relations
Belfast

AI generated summary

The ideal candidate for this Client Services Administrator role should have excellent organizational skills, attention to detail, the ability to work well under pressure, and strong communication skills. They should be proactive, adaptable, and motivated by a fast-paced environment. Experience with administrative tasks and proficiency in Microsoft Office applications is preferred, but not essential as full training will be provided.
The Client Services Administrator will be responsible for coordinating events, managing diaries, providing general administrative support, and ensuring smooth project delivery for clients at Sagars Accountants Ltd.

Requirements

We are looking for someone who enjoys taking ownership of tasks, who is highly organised, diligent and demonstrates great attention to detail. We want someone who is comfortable following documented processes and takes pride in delivering a high standard of work. You will be an excellent communicator, enjoy working in a standalone role as part of a wider team, and have a confident, can-do attitude.
Competencies & Personal Qualities:
A positive, resourceful, ‘can do’ approach, remaining adaptable to changing needs and taking pride in a job well done.
Calm and unflappable when under pressure, demonstrating a mature and responsible attitude.
Exceptional organisation and planning skills, with excellent attention to detail.
Proactive, taking ownership to resolve challenges and continuously improve.
Motivated and energised by a varied and fast-paced environment.
Clear, professional and assertive communication skills.
A strong service mentality, coupled with a team ethos.
Essential Criteria:
This role would suit a candidate eager to start their career within an administrative role and have a willingness to learn and develop
HNC/HND Administration & Information Technology is desired but not essential as full training will be given
Basic administrative skills
Excellent organisational skills
Experience of working to tight deadlines
Strong communication skills – both written and oral
Knowledge of Microsoft Outlook, Word, Excel and PowerPoint
Attention to detail
Flexible and adaptable

Responsibilities

In your client services role, you will work as a key member of the delivery team, supporting administrative tasks to ensure client projects run smoothly. We are looking for someone who enjoys taking ownership of tasks, who is highly organised, diligent and demonstrates great attention to detail. We want someone who is comfortable following documented processes and takes pride in delivering a high standard of work. You will be an excellent communicator, enjoy working in a standalone role as part of a wider team, and have a confident, can-do attitude.
Working closely with our team of consultants, you will play a central role in the administration and planning elements of project delivery. Typical activities will include:
Event Administration & Diary Management:
Supporting the team with arranging workshops, meetings and other events on various online platforms and in physical venues.
Liaison with clients to schedule bookings, then subsequent diary management for consultants.
Setting up virtual collaborative spaces to support online workshop activities e.g. Mural, Canva.
Sending out pre and post workshop emails with reminders, PDFs of materials, signposts to additional information.
Co-ordinating workshop attendance lists and feeding back attendance records to clients.
General Administrative and Personal Assistant Duties:
Working closely to support the Project Lead, co-ordinate the administration element of reaching project milestones and keep the Lead updated on any issues or related correspondence.
Setting up programmes on our central records system (CRM) and supporting the administration of invoices.
Arrange and book external training
Arrange and book marketing activities
Ensure diaries are up to date with both client facing and business development activities
Travel and accommodation bookings -flights, trains, hotels etc
Internal training bookings and diary co-ordination, room bookings and set up
Event planning and hosting networking events as the business dictates
General administration and support activities as required to support our Chief Executive, Senior Management team and the wider business.

FAQs

What company is hiring for the Client Services Administrator position in Belfast?

Think People (an AAB Group Company) is hiring for the Client Services Administrator position in Belfast.

Is this a full-time or part-time position?

This is a full-time position in Belfast.

What kind of work environment can I expect as a Client Services Administrator?

You can expect a fast-paced environment with lots of variety in your daily tasks.

Are there opportunities for career growth and development in this role?

Yes, there are opportunities for career growth and development in this dynamic role.

How can I apply for the Client Services Administrator position in Belfast?

You can apply through the Think People (an AAB Group Company) website or through their designated application process.

Sagars Accountants Ltd, an AAB Group company

Advising clients on their decisions and providing support to help them achieve their business and personal goals.

Accounting

Industry

51-200

Employees

1926

Founded Year

Mission & Purpose

Sagars, an AAB Group company, is one of the largest independent accountancy firms in Yorkshire and winners of 8 prestigious national awards. What really matters to us is building long-term relationships and supporting our clients to reach their goals. We have a 100-strong team based Leeds, and as an AAB Group company we work with an additional 350 colleagues across the UK. The strength and breadth of our team means that we are well-placed to deliver on our promises, with 90% of clients referred to us by existing clients and professional contacts. We know that the needs of the butcher, the baker and the candlestick maker will be different to those of the lawyer, the professional sports star and the farmer. We recognise that each client is unique and we work with them to provide really useful, bespoke advice and support. Our clients include private individuals, a substantial number of trusts and businesses ranging from start-ups to large, international companies and everything in between. Based in Leeds city centre, we look after clients from across Yorkshire, the North and beyond. As part of the AAB group, we can provide advice that covers every aspect of business and personal finance support. In addition, we are members of Accelerate (a business associate of Crowe Global) and through this community we have access to the latest technical training and ‘local’ advice should your ambitions take you beyond UK shores.