FAQs
Do we support remote work?
Yes, we do remote work but in a hybrid format, requiring at least three days a week in the office.
What type of experience do I need for this role?
You need previous administrative experience in a professional services environment.
Are there any specific software skills required?
Yes, a good understanding of Microsoft applications such as Excel, Word, and Outlook is required.
Will I need to interact with clients in this role?
Yes, you will deal with client and member queries, both verbal and written, as part of the responsibilities.
Is there a training opportunity for this position?
Yes, you will act as a training and technical referral for junior colleagues, providing support as needed.
What qualifications would make a candidate stand out?
Experience in Group Risk (Group Income Protection, Group Life Assurance, and Critical Illness) or a background in Healthcare, as well as insurance-related experience or industry-recognized qualifications, would make a candidate stand out.
What is the main responsibility of the Client Services Administrator?
The main responsibilities include supporting the consulting team in data management, client interactions, championing continuous improvement, and quality checking work for junior colleagues.
What opportunities for professional development are offered?
We help you be your best through professional development opportunities and interesting work with supportive leaders.
What kind of culture can I expect at Mercer Marsh Benefits?
You can expect a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have a positive impact for colleagues, clients, and communities.
What are the working hours for this position?
The role is hybrid, with a requirement of working at least three days a week in the office, with the remaining days adaptable for remote work.
Is there a focus on diversity and inclusion within the company?
Yes, Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment.
How can candidates with disabilities request accommodations during the recruitment process?
Candidates with disabilities can request reasonable adjustments by contacting reasonableaccommodations@mmc.com.