FAQs
What is the primary role of a Client Services Coordinator at Toll Group?
The primary role of a Client Services Coordinator at Toll Group is to act as the key interface between Toll and valued customers, ensuring seamless service delivery, coordinating shipments, resolving logistics issues, and driving operational excellence.
What qualifications are required for this position?
The position requires strong communication and relationship management skills, knowledge of CargoWise, experience in freight forwarding or logistics, proficiency in Microsoft Office, and the ability to prioritize tasks in a fast-paced environment.
What kind of environment will I be working in?
You will be working in a stable and safe environment that emphasizes collaboration, innovation, and customer-centricity, with opportunities for learning and growth.
Are there growth opportunities available in this role?
Yes, there are opportunities to learn, grow, and progress within the company, supported by industry-leading training and a culture of collaboration.
Is experience in logistics necessary for applying for this job?
While experience in logistics, freight forwarding, or supply chain coordination is preferred, the company encourages applicants with similar skills and a willingness to learn to apply.
Will I be required to handle compliance and safety regulations?
Yes, ensuring legal and safety compliance across all aspects of freight forwarding is part of the responsibilities associated with this role.
Is there a focus on customer service in this position?
Absolutely, providing top-tier customer service to drive client satisfaction and retention is a crucial aspect of the Client Services Coordinator's role.
What tools or software will I be using in this role?
You will primarily be using CargoWise for shipment management and also Microsoft Office for various operational tasks.
Is prior knowledge of CargoWise mandatory for this job?
While proficiency in CargoWise is preferred, candidates are encouraged to apply if they have other relevant skills and are willing to learn the software.
What should I expect regarding the work culture at Toll Group?
You can expect an open and inclusive culture that values diverse perspectives, teamwork, and supportive leadership dedicated to collaboration and employee wellbeing.