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Client Services Coordinator

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Adelaide
  • Quick Apply

AI generated summary

  • You must have strong communication skills, CargoWise proficiency, freight forwarding experience, Microsoft Office skills, task prioritization ability, and a results-driven, analytical mindset.
  • You will liaise with clients, manage shipments, monitor shipping issues, coordinate implementation plans, drive process improvements, ensure compliance, deliver customer service, and maintain records.

Requirements

  • Strong communication and relationship management skills.
  • CargoWise knowledge and proficiency utilising this software.
  • Experience in freight forwarding, logistics, or supply chain coordination.
  • Proficiency in Microsoft Office and workflow management systems.
  • Ability to prioritise tasks and work under pressure in a fast-paced environment.
  • A results-driven mindset with excellent planning and analytical abilities.

Responsibilities

  • Liaising with clients and internal teams to ensure smooth operations and timely job updates.
  • Managing shipments, ensuring compliance with Toll, legislative, and client requirements.
  • Monitoring shipping line issues such as transshipment, detention, and demurrage.
  • Coordinating client implementation plans, including SOP development and stakeholder communication.
  • Identifying process improvements to enhance service efficiency.
  • Ensuring legal and safety compliance across all aspects of freight forwarding.
  • Providing top-tier customer service to drive client satisfaction and retention.
  • Maintaining accurate records in CW1 for billing and revenue tracking.

FAQs

What is the primary role of a Client Services Coordinator at Toll Group?

The primary role of a Client Services Coordinator at Toll Group is to act as the key interface between Toll and valued customers, ensuring seamless service delivery, coordinating shipments, resolving logistics issues, and driving operational excellence.

What qualifications are required for this position?

The position requires strong communication and relationship management skills, knowledge of CargoWise, experience in freight forwarding or logistics, proficiency in Microsoft Office, and the ability to prioritize tasks in a fast-paced environment.

What kind of environment will I be working in?

You will be working in a stable and safe environment that emphasizes collaboration, innovation, and customer-centricity, with opportunities for learning and growth.

Are there growth opportunities available in this role?

Yes, there are opportunities to learn, grow, and progress within the company, supported by industry-leading training and a culture of collaboration.

Is experience in logistics necessary for applying for this job?

While experience in logistics, freight forwarding, or supply chain coordination is preferred, the company encourages applicants with similar skills and a willingness to learn to apply.

Will I be required to handle compliance and safety regulations?

Yes, ensuring legal and safety compliance across all aspects of freight forwarding is part of the responsibilities associated with this role.

Is there a focus on customer service in this position?

Absolutely, providing top-tier customer service to drive client satisfaction and retention is a crucial aspect of the Client Services Coordinator's role.

What tools or software will I be using in this role?

You will primarily be using CargoWise for shipment management and also Microsoft Office for various operational tasks.

Is prior knowledge of CargoWise mandatory for this job?

While proficiency in CargoWise is preferred, candidates are encouraged to apply if they have other relevant skills and are willing to learn the software.

What should I expect regarding the work culture at Toll Group?

You can expect an open and inclusive culture that values diverse perspectives, teamwork, and supportive leadership dedicated to collaboration and employee wellbeing.

Operating an extensive global network, we do more than just logistics. We move the businesses that move the world.

Transportation
Industry
10,001+
Employees
1888
Founded Year

Mission & Purpose

Toll Group is a global logistics and transportation company that provides comprehensive supply chain solutions across various industries. The company specialises in freight forwarding, warehousing, transportation, and logistics management, offering services that span road, rail, sea, and air. Toll Group’s ultimate mission is to deliver reliable and efficient logistics solutions that connect people, businesses, and communities worldwide. Their purpose is to make global trade easier by providing innovative and tailored logistics services that help businesses optimise their supply chains, reduce costs, and enhance operational efficiency.