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Client Services Executive Inwards - Dutch

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Chubb

7d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Accounting & Tax
  • Madrid

AI generated summary

  • You must be fluent in Dutch, proficient in English, have insurance industry experience, Excel skills, strong customer service abilities, and be a team player.
  • You will manage policy documentation, build relationships with clients and brokers, support account handling, assist in projects, and ensure service standards are met or exceeded.

Requirements

  • Native or advanced level in Dutch
  • Professional language skills in English.
  • Working experience within the Insurance Industry is desirable.
  • Previous experience of servicing multinational insurance projects is preferred.
  • Competent in Microsoft Office – especially Excel.
  • Strong customer service skills and customer centric attitude, as well as attention to detail and the desire to deliver and improve quality.
  • Problem resolution and decision-making skills.
  • Ability to work in a team environment as well as on own initiative.

Responsibilities

  • Ensure that all handled programmes and policy documentation are issued to agreed service standards and corporate guidelines.
  • Build strong relationships with Underwriters, Clients, Brokers, Chubb Offices and other external parties, become the main focal and contact point for all service matters relating to their accounts.
  • Supporting Chubb’s business development and client relationship activities.
  • Account handling and supporting Global Client Service Executive’s and Underwriters on relevant account/activities.
  • Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department.
  • Make sure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Global Programmes.
  • To work within the framework of Chubb ethical and service standards.

FAQs

What is the job title for this position?

The job title is Client Services Executive Inwards - Dutch.

Where is the office located?

The office is located in Madrid.

Is this a permanent position?

No, it is a fixed-term contract for 12 months with the potential to convert into a permanent position.

What language skills are required for this role?

Native or advanced level in Dutch and professional language skills in English are required.

What prior experience is preferred for this position?

Previous experience in servicing multinational insurance projects and working within the insurance industry is preferred.

What are the main responsibilities of this role?

Responsibilities include providing account management services, issuing policy documentation, building relationships with stakeholders, supporting business development, and ensuring service standards are met.

Are there any benefits or perks associated with this job?

Yes, benefits include 29 days of vacation, a working from home allowance, life and accident insurance, a meal allowance, a pension plan, and access to an employee assistance program, among others.

What qualities are emphasized for candidates applying for this job?

Strong customer service skills, attention to detail, problem resolution and decision-making skills, and the ability to work both independently and in a team environment are emphasized.

Are flexible working arrangements available for this position?

Yes, flexible working arrangements are open to discussion with the Recruitment Business Partner managing the position.

What values does Chubb prioritize in the workplace?

Chubb prioritizes integrity, client focus, respect, excellence, and teamwork in the workplace.

How does Chubb view diversity and inclusion?

Chubb considers its people a competitive advantage and treats all colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of background.

Chubb

The world's largest publicly traded property and casualty insurance company

Finance
Industry
10,001+
Employees
1882
Founded Year

Mission & Purpose

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide.