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Client Services Executive Inwards- FTC

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Chubb

16d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Accounting & Tax
  • Madrid

AI generated summary

  • You must be fluent in French, German, or a Nordic language, skilled in English, and have insurance industry experience. Proficient in Excel, detail-oriented, and customer-focused.
  • You will handle policy documentation, build client relationships, support account management, assist with projects, and ensure service standards are met or exceeded.

Requirements

  • - Native or advanced level in French, German or a Nordics language.
  • - Professional language skills in English.
  • - Working experience within the Insurance Industry is desirable.
  • - Previous experience of servicing multinational insurance projects is preferred.
  • - Competent in Microsoft Office – especially Excel.
  • - Strong customer service skills and customer centric attitude, as well as attention to detail and the desire to deliver and improve quality.
  • - Problem resolution and decision-making skills.
  • - Ability to work in a team environment as well as on own initiative.

Responsibilities

  • Ensure that all handled programmes and policy documentation are issued to agreed service standards and corporate guidelines.
  • Build strong relationships with Underwriters, Clients, Brokers, Chubb Offices and other external parties, become the main focal and contact point for all service matters relating to their accounts.
  • Supporting Chubb’s business development and client relationship activities.
  • Account handling and supporting Global Client Service Executive’s and Underwriters on relevant account/activities.
  • Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department.
  • Make sure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Global Programmes.
  • To work within the framework of Chubb ethical and service standards.

FAQs

What is the job title for this position?

The job title is Client Services Executive Inwards on a fixed term contract (FTC).

Where is this position located?

This position is based in our Madrid office.

What are the primary responsibilities of the Client Services Executive?

The primary responsibilities include providing Account Management Services to Global Accounts, issuing and delivering policy documentation, building strong relationships with various stakeholders, and ensuring service standards are met.

What languages are required for this role?

A native or advanced level in French, German, Swedish, or Danish is required, along with professional language skills in English.

Is previous experience in the insurance industry necessary?

While working experience in the insurance industry is desirable, it is not strictly necessary.

What kind of working experience is preferred?

Previous experience of servicing multinational insurance projects is preferred.

What technical skills are expected for this role?

Competence in Microsoft Office, especially Excel, is expected.

What qualities are important for candidates applying for this position?

Strong customer service skills, attention to detail, problem resolution abilities, decision-making skills, and the ability to work in a team environment as well as independently are important.

What are the benefits offered for this role?

Benefits include a 12-month temporary contract with potential for permanent conversion, vacation days, remote work options, life insurance, a pension plan, meal allowance, and comprehensive learning and development opportunities.

Is there flexibility in working hours?

Yes, there is entry time flexibility, and we are open to discussing flexible working arrangements.

How does Chubb view diversity and inclusion in the workplace?

Chubb considers its people its chief competitive advantage and is committed to treating everyone with equality, fairness, and respect, regardless of various factors such as age, race, or gender.

Will there be opportunities for professional development?

Yes, there is a comprehensive Learning & Development offer available.

What is the company’s approach to client relationships?

Chubb emphasizes integrity, client focus, respect, excellence, and teamwork in its client relationships.

Chubb

The world's largest publicly traded property and casualty insurance company

Finance
Industry
10,001+
Employees
1882
Founded Year

Mission & Purpose

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide.