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Client Services Executive Inwards - German and Spanish speaker

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Chubb

4d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You need native or advanced German and Spanish, strong English, insurance experience, Excel proficiency, excellent customer service, problem-solving skills, and teamwork ability.
  • You will manage policy documentation, foster relationships with stakeholders, support client services, handle accounts, assist in projects, and ensure adherence to service standards.

Requirements

  • - Native or advanced level in German and Spanish.
  • - Professional language skills in English.
  • - Working experience within the Insurance Industry is desirable.
  • - Previous experience of servicing multinational insurance projects is preferred.
  • - Competent in Microsoft Office – especially Excel.
  • - Strong customer service skills and customer centric attitude, as well as attention to detail and the desire to deliver and improve quality.
  • - Problem resolution and decision-making skills.
  • - Ability to work in a team environment as well as on own initiative.

Responsibilities

  • Ensure that all handled programmes and policy documentation are issued to agreed service standards and corporate guidelines.
  • Build strong relationships with Underwriters, Clients, Brokers, Chubb Offices and other external parties, become the main focal and contact point for all service matters relating to their accounts.
  • Supporting Chubb’s business development and client relationship activities.
  • Account handling and supporting Global Client Service Executive’s and Underwriters on relevant account/activities.
  • Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department.
  • Make sure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Global Programmes.
  • To work within the framework of Chubb ethical and service standards.

FAQs

What languages are required for the Client Services Executive role?

The role requires fluent communication in German, Spanish, and English.

Is prior experience in the insurance industry necessary?

While working experience within the insurance industry is desirable, it is not mandatory.

What are the primary responsibilities of the Client Services Executive?

The primary responsibilities include issuing and delivering policy documentation, building strong relationships with clients and stakeholders, supporting business development activities, account handling, and ensuring service standards are met.

What kind of skills should the ideal candidate possess?

The ideal candidate should have strong customer service skills, problem resolution abilities, attention to detail, and the ability to work both independently and in a team environment.

How many vacation days does Chubb offer?

Chubb offers 30+ days of vacation a year.

Is there a working from home option available?

Yes, there are 2 days of working from home options available, along with additional flexible days.

What kind of training and development opportunities does Chubb provide?

Chubb offers a comprehensive Learning & Development program to support employee growth.

What values does Chubb prioritize in its workplace culture?

Chubb prioritizes integrity, client focus, respect, excellence, and teamwork.

How does Chubb promote diversity and inclusion?

Chubb treats all colleagues, candidates, clients, and business partners with equality, fairness, and respect, and provides reasonable accommodations for individuals with disabilities in the job application and interview process.

What benefits are included in the compensation package?

The compensation package includes life and accident insurance, meal allowance, pension plan, flexible compensation scheme, gympass, employee assistance program, and more.

Chubb

The world's largest publicly traded property and casualty insurance company

Finance
Industry
10,001+
Employees
1882
Founded Year

Mission & Purpose

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide.