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Client Services Manager

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    People, HR & Administration
  • Manila

AI generated summary

  • You need 1 year of people management and 3 years in recruitment/account management, plus TA leadership experience, KPI management, tech knowledge, and a relevant degree.
  • You will lead and coach a team, set performance goals, build client relationships, manage recruiting strategies, analyze metrics, and drive process improvements while ensuring service excellence.

Requirements

  • 1 year People Management experience & 3 years Recruitments & account Management experience and strong stakeholder Management required.
  • Prior experience in a results-oriented TA leadership role
  • Experience coaching peers or managing a team.
  • Experience managing SLA adherence and performance based on KPIs
  • Commercial acumen
  • Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
  • Strong proficiency in Microsoft Office Suite
  • Bachelor’s degree in business, management, human resources, or related field, preferred

Responsibilities

  • Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
  • Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
  • Provide leadership and coaching to direct reports.
  • Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
  • Complete performance management processes, including providing feedback and proactively addressing gaps.
  • Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
  • Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.
  • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
  • Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
  • Directly works with Recruiters and hiring leaders to foster relationships and build trust.
  • Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
  • Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
  • Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
  • Support recruitment process needs of clients.
  • Leverage shared delivery resources effectively.
  • Maximize the use of Cielo resources to meet goals.
  • Responsible for Cielo-specific metric reports and P&L management
  • Drive standardization, continuous improvement and consistency of processes and procedures.
  • Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
  • Other duties as assigned.

FAQs

What is the role of a Client Services Manager at Cielo?

The Client Services Manager is responsible for leading a team of recruiters to deliver high-quality services to clients, building trust and strong relationships to achieve talent acquisition partnership goals.

What are the work hours and schedule for this position?

The work schedule is from 8 am to 5 pm EST (third shift) or 9 PM CST to 6 AM CST.

What are the specific experience requirements for this position?

The position requires at least 1 year of people management experience and 3 years of recruitment and account management experience, along with strong stakeholder management skills.

Where is this job located?

The job is located in Manila, Metro Manila, Philippines, and is offered as a remote position.

What kind of leadership responsibilities does this role entail?

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting their professional growth.

What qualifications are preferred for this position?

A bachelor’s degree in business, management, human resources, or a related field is preferred for this position.

What software proficiency is required for this role?

Strong proficiency in the Microsoft Office Suite is required, along with exposure to various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools.

How does the Client Services Manager contribute to recruitment strategy?

The Client Services Manager drives the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans, and the utilization of cutting-edge recruitment technologies.

Are there opportunities for professional growth in this position?

Yes, the Client Services Manager will support the professional growth of direct reports and is involved in providing leadership and coaching to the team.

How does Cielo promote diversity and inclusion in their hiring process?

Cielo is an equal opportunity employer and does not discriminate against any applicant for employment based on race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by law.

We illuminate talent, wherever it's found.

Human Resources
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

As the world’s leading Talent Acquisition Partner, our more than 4,000 employees serve 215 clients across 113 countries and in 39 languages. We deliver a better talent experience for everyone through Recruitment Process Outsourcing, Executive Search, Contingent Workforce Solutions and Consulting services. We deliver a better talent experience for everyone through Recruitment Process Outsourcing, Executive Search, Contingent Workforce Solutions and Consulting services.