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Client Services Operations Analyst

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Deutsche Bank

4d ago

  • Job
    Full-time
    Senior Level
  • Accounting & Tax
    Banking & Finance
  • Mumbai

AI generated summary

  • You should have 5+ years in client payment processing, strong analytical skills, excellent communication, proficiency in Microsoft Office, and a relevant degree, preferably with an MBA or accounting qualification.
  • You will manage loan payment applications, oversee daily processing of transactions, handle customer requests, ensure account reconciliations, and coordinate audit closures and new projects.

Requirements

  • The candidate is expected to have current understanding of client payment processing for loan, current and savings account payment processing, clearing activities, RTGS/NEFT processing etc. along with analytical skills and ability to work effectively in a team environment to meet predefined turn around for activities specified for the role.
  • Excellent communication skills (both written and verbal) and interpersonal skills. Knowledge of banking and financial services industry. Proficient in Microsoft suite of products - Word, Excel, and PowerPoint Minimum 5 years related experience. Graduate and having relevant experience banking and finance industry. MBA in finance, preferably CPA / Chartered Accountant, with public accounting experience and banking industry experience is added advantage.
  • Knowledge of banking and financial services industry. Proficient in Microsoft suite of products - Word, Excel, and PowerPoint Minimum 5 years related experience.
  • Graduate and having relevant experience banking and finance industry. MBA in finance, preferably CPA / Chartered Accountant, with public accounting experience and banking industry experience is added advantage.
  • Excellent Oral & Written communication skills. Strong analytical and presentation skills with ability to follow up & coordinate with various teams for end-to-end tracking and resolution.

Responsibilities

  • Handling all day-to-day activities related to loan payment application viz loan emi banking, part payment, foreclosure, settlement, write off processing as per Bank’s policy. This role ensures that there is timely and error free execution of transaction processing in full compliance with the internal standards and external regulatory requirements.
  • Handling of daily CTS inward clearing, RTGS/NEFT processing, ACH debit/credit files processing in timely manner.
  • Ensuring timely processing of NACH inward and outward mandates.
  • Managing customer requests received through various channels like Branch, Customer care units.
  • The role involves daily reconciliation of various office accounts and ensure timely rectifications of transactions to avoid any breakage.
  • DSA Accounting for Amortization of expenses on monthly basis.
  • Menu based uploads in Finacle such as upload of cash collected by DMU team against Emi’s, Settlements and Write off cases & also passing off manual entries of Settlements and Write off cases.
  • Taking up new projects of the bank which is assign by the management and ensuring successful and timely closure.
  • The role will be responsible to closely work with all stakeholders and coordination ensuring closures of all Audit points.

FAQs

What is the location for the Client Services Operations Analyst position?

The position is based in Mumbai, India.

What is the minimum experience required for this role?

A minimum of 5 years of related experience is required.

Is a specific educational qualification needed for this position?

Yes, a graduate degree is required, and an MBA in finance, preferably CPA/Chartered Accountant, is an added advantage.

Are there benefits for parental leaves?

Yes, we offer gender-neutral parental leaves as part of our benefits package.

What skills are essential for the Client Services Operations Analyst role?

Essential skills include excellent oral and written communication, strong analytical skills, proficiency in the Microsoft suite of products, and knowledge of banking and financial services.

Will I be required to handle customer requests?

Yes, the role involves managing customer requests received through various channels such as Branch and Customer Care units.

How does the company support training and development?

The company provides training and development opportunities to help you excel in your career, along with coaching and support from experts in your team.

What types of insurance benefits are offered?

We offer comprehensive hospitalization insurance for you and your dependents, as well as accident and term life insurance.

Will I be involved in daily reconciliation of accounts?

Yes, the role involves daily reconciliation of various office accounts and ensuring timely rectifications of transactions.

Are there opportunities for certification sponsorship?

Yes, we provide sponsorship for industry-relevant certifications and education as part of our benefits.

Deutsche Bank

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you’re an innovator by nature, we can help you to unleash your potential. We see things differently at Deutsche Bank – and we’re proud of our fresh perspective. Today, we’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity. Wherever your interests lie – in investment banking, trading, private wealth, asset management, retail banking - or many of the infrastructure functions that support them – you’ll discover resources, training and opportunities designed to keep you ahead of the curve. Intelligence has no boundaries: we welcome high-achieving, talented individuals from any background.

Benefits

  • Home office flexible work time

    We support flexible working, whether that’s working from home, flexible working hours or even part-time working. However, it is important to note that opportunities will vary depending on your particular role.

  • Annual leave & more

    Employees are entitled to generous leave allowance (details should be discussed with local recruitment teams). Additionally, paid leave is granted for special events including, wedding/civil partnerships, compassionate leave, paternity leave or when you’re caring for a sick child. On top of the statutory 36 months of parental leave (Germany), Deutsche Bank offers an extra six months of parental leave – providing you have been with us for more than three years.

  • Support & Counselling

    Whether you need professional help or personal advice: Deutsche Bank offers a comprehensive support network ranging from career advice, mental health support, assistance in finding childcare or social care for the elderly.

  • Health insurance

    You can choose between statutory or a range of private health insurance options. Our statutory health insurance ‘Betriebskrankenkasse BKK’ is available exclusively to Deutsche Bank employees and their families. Aside from shorter waiting times for appointments, BKK provides access to expert medical consultations over the phone and regular health checks.

  • Sick pay

    Beyond statutory sick pay, Deutsche Bank will also cover the difference between your net salary and the statutory sickness benefit allowance. The duration of the sick pay will be dependent on the number of years you’ve worked with us.

  • Pension

    We understand that pensions can be a dry topic; however here at Deutsche Bank, we are dedicated to simplifying the complexities, so that all of our people can enjoy their lives beyond work. To provide a great foundation for your future, we provide our people with a comprehensive pension scheme that delivers all the security and all the flexibility you need.