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CLIENT SERVICES SPECIALIST

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PEAK6

4d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Manila

AI generated summary

  • You need a Bachelor's in business or finance, 3+ years in client services, FINRA Series 7 (or willing to obtain), strong analytical and project management skills, and proficiency in Microsoft 365.
  • You will serve as the main client contact, manage escalations, support operational inquiries, maintain documentation, ensure compliance, and assist in process improvements and projects.

Requirements

  • Bachelor's degree in business, finance, or a related field or equivalent work experience
  • 3+ years of experience in client services, relationship management, or a similar role within the financial services industry
  • FINRA Series 7 License required (or willingness to obtain within 90 days of hire)
  • Must be a self-starter, flexible, innovative, and adaptive
  • Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
  • Ability to work both collaboratively and independently; ability to navigate a complex organization
  • Advanced analytical skills
  • Excellent project management and organizational skills and capability to handle multiple projects at one time
  • Proficiency in Microsoft 365

Responsibilities

  • Serve as the primary point of contact for clients.
  • Manage partner firm and end investor escalations, ensuring timely and effective resolution.
  • Support inquiries related to Operations, collaborating with internal teams to address customer queries and resolve issues.
  • Create and maintain system documentation to ensure clarity and consistency in processes.
  • Strictly adhere to established procedures and security controls to safeguard customer information and assets.
  • Maintain ownership of key supervisory checklists, ensuring adherence to compliance requirements and operational standards.
  • Support business process improvement initiatives and ad hoc projects.

FAQs

What is the primary role of a Client Services Specialist at Apex Fintech Solutions?

The primary role of a Client Services Specialist is to serve as the main point of contact for clients, manage escalations, support operational inquiries, and provide high-quality customer service to brokerage firms, registered investment advisors, and end investors.

Is a FINRA Series 7 License required for this position?

Yes, a FINRA Series 7 License is required, or candidates must be willing to obtain it within 90 days of hire.

What is the expected experience level for this role?

Candidates should have at least 3+ years of experience in client services, relationship management, or a similar role within the financial services industry.

What educational background is preferred for this position?

A bachelor's degree in business, finance, or a related field is preferred, or equivalent work experience may be considered.

What type of work environment does this position offer?

This job operates in a hybrid work environment, allowing employees the flexibility to work both from home and in the office.

What kind of professional development opportunities does Apex Fintech Solutions provide?

Apex Fintech Solutions invests heavily in employee professional and personal development, offering generous external learning and tuition reimbursement benefits.

Are there any specific skills or abilities required for this role?

Yes, candidates must be a self-starter with strong interpersonal skills, advanced analytical skills, excellent project management capabilities, and proficiency in Microsoft 365.

How does Apex Fintech Solutions ensure diversity and inclusion within the workplace?

Apex Fintech Solutions is committed to creating an inclusive and equitable workplace, reflecting the company’s vision and mission, and values each team member’s unique perspective.

What benefits are offered to employees at Apex Fintech Solutions?

Employees receive a robust package of benefits, including healthcare (medical, dental, vision), competitive PTO, a 401(k) match, parental leave, HSA contribution match, and a paid subscription to the Calm app.

How does Apex Fintech Solutions handle workplace discrimination?

Apex Fintech Solutions is committed to being an equal opportunity employer and ensures that qualified applicants receive fair consideration for employment without discrimination based on various protected characteristics.

Finance
Industry
1001-5000
Employees

Mission & Purpose

We're In The Business Of What Ought To Be The business of doing, creating, and building the world the way we see fit. We seek out the transformational opportunity, making it better, more useful, more valuable. At PEAK6, we activate what is into what ought to be through world-class technology, operational excellence and purposeful design. Headquartered in the Chicago Board of Trade Building, PEAK6 is not your typical investment firm. While trading got us our start and still powers our center, we quickly realized that our vision was to embrace and empower today’s consumer through technology, simplifying processes, improving performance and creating new wealth