FAQs
What is the primary focus of the Client Solutions Manager role at TikTok?
The primary focus of the Client Solutions Manager role is to manage and grow post-sale client relationships, create media plans that align with client KPIs, and drive revenue through effective campaign execution and optimization.
What qualifications are required for the Client Solutions Manager position?
The minimum qualification required is experience in an account management and/or client service role within digital marketing and/or advertising.
Is prior experience with auction-based ad networks necessary for the role?
While not mandatory, experience with auction-based ad networks is preferred for the Client Solutions Manager position.
What kind of clients will I be working with in this role?
You will be working with advertisers of all sizes, including brand and performance advertisers, as well as agencies.
How does this role collaborate with other teams at TikTok?
The Client Solutions Manager will coordinate with ad operations, product, and R&D teams to ensure successful campaign execution and help troubleshoot client issues as they arise.
What skills are important for success in this position?
Important skills include exceptional verbal and written communication, adaptability, strong problem-solving abilities, attention to detail, and the capacity to translate technical language to non-technical stakeholders.
Is there an emphasis on educating clients in this role?
Yes, part of the role involves serving as a product consultant to educate clients and agencies on product solutions, new product updates, and best practices for optimal performance.
Does TikTok promote an inclusive workplace?
Yes, TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives, reflecting the diverse communities they reach.
What is the mission of TikTok that employees aim to achieve?
The mission of TikTok that employees strive to achieve is to inspire creativity and bring joy to users around the world.
Are accommodations available during the recruitment process?
Yes, TikTok is committed to providing reasonable accommodations in their recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other protected reasons.