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Client Solutions Manager - Beauty & Healthcare - Munich

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TikTok

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Marketing
  • Munich

AI generated summary

  • You need experience in digital campaign management, data-driven skills, strong English (German preferred), and the ability to handle multiple priorities, ideally with a background in beauty & healthcare.
  • You will analyze campaign data, educate clients on video solutions, manage relationships, oversee campaign timelines, collaborate on custom solutions, and optimize performance to maximize ROI.

Requirements

  • Minimum Qualifications:
  • Demonstrated experience and hands-on campaign management, across digital platforms and advertising tech products
  • Deep understanding of the digital landscape and a passion for social media
  • Detail oriented, data-driven, and analytical mindset with exceptional organisational & project management skills
  • Proven track record of planning, executing & optimizing paid media campaigns and managing a complex book of business with revenue goals
  • Excellent verbal and written English (mandatory) & German (preferred) communication skills, in order to communicate with clients
  • Self-starter, fast learner with a start-up spirit, able to thrive in ever-changing & dynamic environments.
  • Ability to manage multiple priorities, timelines and tasks efficiently and execute at a high level
  • Preferred Qualifications:
  • Background/experiences in performance and branding campaigns in an agency or on brand side
  • Proven success working in a highly dynamic, rapidly changing environment
  • Fluency in German is preferred but not mandatory, in order to communicate with clients
  • Experience working with clients in the beauty & healthcare industry, CPG / FMCG

Responsibilities

  • Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency
  • Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key Beauty & Healthcare clients and agency partners (media, creative, and marketing partners)
  • Conduct regular business reviews and take a consultative, long-term approach to build strategic partnerships with clients, in collaboration with your Brand Partnership Manager
  • Collaborate with diverse cross-functional teams to develop custom solutions or programs that meet clients' needs, and project manage custom campaigns to ensure assets are distributed and delivered on time
  • Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization with data driven analysis
  • Identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners
  • Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign
  • Build scalable processes for our growing Client Solutions Management Team
  • Work with the campaign execution team to ensure ad specifications are accurate as well as being responsible for the reporting of and optimisation of campaigns

FAQs

What is the main responsibility of a Client Solutions Manager in this role?

The main responsibility is to build and maintain scalable, long-term client relationships by addressing clients' challenges through TikTok's advertising products and services, while also driving growth strategies for clients in the Beauty and Healthcare sectors.

Is fluency in German mandatory for this position?

Fluency in German is preferred but not mandatory; however, excellent verbal and written communication skills in English are mandatory to effectively communicate with clients.

What qualifications are required for this position?

Candidates should have demonstrated experience in campaign management across digital platforms, a strong understanding of the digital landscape and social media, excellent analytical and organizational skills, and a proven track record in executing paid media campaigns.

What kind of clients will the Client Solutions Manager be working with?

The Client Solutions Manager will primarily work with key clients and agency partners in the Beauty and Healthcare industries, as well as media, creative, and marketing partners.

What skills are required to thrive in this environment?

A successful candidate should be a self-starter with a start-up spirit, able to manage multiple priorities, navigate ambiguity, and excel in a fast-paced, ever-changing environment.

Will the Client Solutions Manager need to collaborate with other teams?

Yes, collaboration with diverse cross-functional teams is essential to develop custom solutions for clients and manage campaign execution effectively.

What is the company culture like at TikTok?

TikTok fosters a culture of curiosity, humility, and collaboration, encouraging employees to embrace challenges and maintain an "Always Day 1" mindset for continuous learning and innovation.

Are there opportunities for professional growth in this role?

Yes, the role emphasizes strategic consultation and upselling, providing opportunities for professional growth through developing client partnerships and contributing to campaign success.

What type of training will the Client Solutions Manager receive?

The Client Solutions Manager will receive training on TikTok's ad products, best practices, and strategies for delivering value to clients and optimizing campaign performance.

Is there a focus on diversity and inclusion within the company?

Yes, TikTok is committed to creating an inclusive space that values diverse voices and perspectives, reflecting the global communities they serve.

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TikTok

Entertainment & Media
Industry
10,001+
Employees
2017
Founded Year

Mission & Purpose

TikTok is a social media platform where users create and share short videos on various topics, including entertainment, education, and lifestyle. Their ultimate goal is to inspire creativity and bring joy to people's lives through engaging and entertaining content. TikTok's purpose is to provide a platform for self-expression and connection, fostering a global community where individuals can express themselves authentically and connect with others who share similar interests and passions.