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Client Solutions Manager - Fashion & Luxury DACH - Berlin

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TikTok

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Marketing
  • Berlin

AI generated summary

  • You need campaign management experience, a strong grasp of digital media, analytical skills, fluent German and English, and preferably, a background in fashion and luxury.
  • You will educate clients on solutions, analyze campaign performance, manage relationships, oversee custom programs, optimize timelines, and collaborate with teams to drive measurable results.

Requirements

  • Minimum Qualifications:
  • Experience of hands-on campaign management across digital platforms and advertising tech products.
  • Deep understanding of the digital landscape and a passion for social media.
  • Detail oriented, data driven, and analytical mindset with exceptional organisational skills.
  • Previous experience working across multi markets (preferred but not necessary).
  • Excellent verbal and written English & German communication skills.
  • Self-starter, fast learner with a start-up spirit.
  • Preferred Qualifications:
  • Experience of working with clients in the fashion and luxury industry.
  • Background/experiences in performance and branding campaigns.
  • Proven success in a highly dynamic, rapidly changing environment.

Responsibilities

  • Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key Fashion & Luxury clients and agency partners (media, creative, and marketing partners).
  • Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency.
  • Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Partnership Managers team.
  • Manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time.
  • Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization.
  • Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.
  • Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
  • Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign.
  • Build scalable processes for our growing Client Solutions Management Team.
  • Work with the campaign execution team to ensure ad specifications are accurate as well as being responsible for the reporting of and optimisation of campaigns.

FAQs

What is the primary responsibility of a Client Solutions Manager in this role?

The primary responsibility is to establish and build scalable, healthy, long-term client relationships by solving clients' challenges through best-in-class campaign services.

What type of clients will I be working with in this position?

You will be working with key Fashion & Luxury clients and agency partners, including media, creative, and marketing partners.

Is experience in the fashion and luxury industry preferred for this role?

Yes, experience working with clients in the fashion and luxury industry is preferred.

What skills are required for this position?

Required skills include hands-on campaign management experience, a deep understanding of the digital landscape, analytical capabilities, and exceptional organizational skills.

Are there opportunities for career growth within TikTok?

Yes, TikTok encourages growth by fostering a collaborative environment where challenges are viewed as opportunities to learn and innovate.

What languages do I need to be proficient in for this role?

You need to have excellent verbal and written communication skills in both English and German.

Does the role require collaboration with other teams?

Yes, you will work closely with diverse internal cross-functional teams to identify and implement creative advertising solutions for clients.

What is the company's stance on diversity and inclusion?

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives, reflecting the many communities they serve.

Will I be analyzing campaign performance data?

Yes, you will analyze campaign performance data to offer clients data-driven business insights and improve advertising offerings.

Does this role involve managing custom programs or sponsorships?

Yes, you will manage custom programs or sponsorships and lead custom content campaigns to ensure timely delivery of assets.

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TikTok

Entertainment & Media
Industry
10,001+
Employees
2017
Founded Year

Mission & Purpose

TikTok is a social media platform where users create and share short videos on various topics, including entertainment, education, and lifestyle. Their ultimate goal is to inspire creativity and bring joy to people's lives through engaging and entertaining content. TikTok's purpose is to provide a platform for self-expression and connection, fostering a global community where individuals can express themselves authentically and connect with others who share similar interests and passions.