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Client Strategy Manager, Mid-Market (East)

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Attentive

13d ago

  • Job
    Full-time
    Junior & Mid Level
  • Data
  • $76K - $90K
  • Quick Apply

AI generated summary

  • You need 2-4 years of account management in marketing/software, deep customer success knowledge, comfort with new software, expert in navigating work complexity, detail-oriented and organized, Salesforce CRM skills, startup interest, renewal/expansion experience, and located in CT or ET.
  • You will build and solidify relationships with clients, drive account growth, lead meetings, analyze usage data for forecasts, and contribute to enhancing the customer experience.

Requirements

  • 2-4 years of account management experience required, preferably at a marketing/software company
  • Strong understanding in customer success techniques and strategies
  • Comfortable learning new software (for design, data management, and internal tools)
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Extremely detail oriented and organized
  • Knowledge of Salesforce or related CRM tools
  • Interest in startups, software and entrepreneurship
  • Experience managing and negotiating renewal and expansion opportunities
  • Candidate must be located in CT or ET

Responsibilities

  • Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
  • Develop a “consultant” perspective to client communications, questions, and meetings
  • Lead and present at regular client meetings, both in-person and over video conference
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
  • Contribute to the continued development and improvement of the Attentive Customer experience

FAQs

What is the main responsibility of a Client Strategy Manager, Mid-Market?

The main responsibility of a Client Strategy Manager, Mid-Market is to take ownership of relationships with Mid-Market clients, lead their program strategy in a consultative and data-driven fashion, and advise on marketing strategy, best practices, and feature functionality.

What qualifications are required for a Client Strategy Manager, Mid-Market role?

Qualifications for a Client Strategy Manager, Mid-Market role include 2-4 years of account management experience at a marketing/software company, strong understanding of customer success techniques and strategies, comfort with learning new software tools, experience managing renewals and expansion opportunities, and knowledge of Salesforce or related CRM tools.

Where does the candidate need to be located for this role?

The candidate must be located in CT or ET for the Client Strategy Manager, Mid-Market role.

How does a Client Strategy Manager, Mid-Market contribute to the continued development and improvement of the Attentive Customer experience?

A Client Strategy Manager, Mid-Market contributes to the continued development and improvement of the Attentive Customer experience by leading and presenting at regular client meetings, analyzing customer usage for accurate forecasts, and identifying opportunities to expand the clients suite of Attentive products to satisfy their goals.

Marketing & Advertising
Industry
1001-5000
Employees

Mission & Purpose

Attentive® is the leader in conversational commerce, reinventing business-to-consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue, and over 8,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

Culture & Values

  • Default to Action

    Speed is our best offense and defense. At Attentive, we never stop striving to create new products that will provide the most long-term value to the brands that rely on us. Listen to Brian Long, CEO and Co-Founder, share his thoughts about this value.

  • Hard Work Solves Big Problems

    Success requires grit and resilience. We encourage all employees to bring forward new ideas and push projects to the finish line. Hear what Eric Miao, Chief Customer Officer has to share about this value.

  • Be Attentive

    Work as a team to drive greatness for our company and our customers. We are reinventing business to consumer communication. Our customers are the core of our business, and we’re on a mission to help them succeed. Hear Sara Varni, Chief Marketing Officer, talk more about this value.

  • Never Settle

    Continuously raise the bar for yourself and your teammates. Attentive employees come from all different backgrounds and have a wide range of skills. We strive to cultivate a culture of inclusion, with the understanding that each person has a unique point of view to share. Hear what Todd Berman, Chief Technology Officer, has to say about this value.

Benefits

  • Remote Work & Wellness Benefits

  • Parental Leave

  • Medical, Dental, & Vision Insurance

  • Generous PTO

  • Equity

  • Company-Wide Events & Employee-Led Activities