Client Success Executive

SetSales

Mar 31

Applications are closed

Job
Full-time
Entry Level
Customer Relations
London

Requirements

Take ownership of everything you do, be proactive and follow through on commitments.
Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
Have acquired a bachelor’s or master’s degree with outstanding results
Have a UK work permit
Fast learning and competent with new systems
Proficiency in CRM software and Google Docs Editors suite.
2 years of experience in client management, account management, or customer success roles.

Responsibilities

Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
Maintain accurate records of client interactions, contracts, and agreements using our CRM.
Providing daily support to sponsors to facilitate their registration through our internal management systems.
Building an internal knowledge base and helping with the onboarding of new clients.
Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

SetSales

The leading sales community in Northern Europe, supporting the industry with insights, learnings and networking.

Marketing & Advertising

Industry

11-50

Employees

2019

Founded Year

Mission & Purpose

SetSales Summit is the leading sales conference in Northern Europe. On the 16th of September 2022, we welcome +50 speakers to share insights on current and future sales trends. Join us when we assemble 1,200+ leaders, executives and people within the world of sales at Clarion Hotel, Copenhagen Airport.