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Client Success Specialist - McKinsey Transformation

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McKinsey & Company

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Cologne

AI generated summary

  • You need a strong academic background, 4+ years in client account management, SaaS experience, relationship management skills, and fluency in English and German. Travel up to 20% may be required.
  • You will lead post-sales client engagement, optimize onboarding, drive product adoption, conduct workshops, address client issues, and manage contract renewals while ensuring ongoing satisfaction.

Requirements

  • Undergraduate degree with an excellent academic record; MBA/graduate degree a plus
  • 4+ years of account management, client relationship management or pre-sales experience in a consultative product or services environment; prior consulting experience desirable but not required
  • Experience with SaaS, CRM and/or digital products preferred; experience in project management, program management or change management is desirable
  • Relationship management skills; able to manage key stakeholders internally and at clients
  • Strong entrepreneurial drive and sense of ownership with a keen interest in proactively building McKinsey’s Wave solution
  • Commitment to delivering exceptional results
  • Clear oral and written communication skills to present complex value propositions to senior client executives
  • Fluency in English and German, both written and spoken is a must
  • The role may require up to 20% travel

Responsibilities

  • The full-time role entails a broad range of responsibilities, primarily focusing on leading post-sales engagement. This includes collaborating closely with McKinsey’s client development, operations, and advisory teams to ensure the successful delivery of our solutions and managing ongoing client activities.
  • You will optimize onboarding processes, training, communications, and user adoption strategies, adapting to changing needs throughout the client lifecycle. Building and maintaining meaningful relationships with a portfolio of clients and internal teams is crucial to demonstrate the value of WAVE’s offerings and a key part of the role with expectation to regularly share additional use cases, identify expansion opportunities, and drive product adoption and satisfaction.
  • This role also involves leading innovative efforts to broaden client impact and proactively deliver client engagement activities such as workshops, business reviews, and strategic outreach, particularly introducing new capabilities like Wave’s GenAI-enabled Virtual Coach. You will address and lead the resolution of issues related to adoption, business operations, and client relationships, acting as a client advocate within the team and the broader firm.
  • Furthermore, you will deliver thought leadership by staying abreast of client needs, industry trends, and competitor offerings. This involves building and optimizing client delivery and development strategies, contributing ideas, and spearheading the implementation of new product development, marketing, and operational enhancements. You will also lead the contract extension and renewal process, serving as the main point of contact for all contractual and billing matters. This position requires a willingness to travel 20-30% of the time, accommodating the needs of our diverse client base and ensuring the highest level of service and engagement.

FAQs

What is the primary role of a Client Success Specialist at McKinsey Transformation?

The primary role is to lead post-sales engagement, collaborating with teams to ensure the successful delivery of solutions, manage ongoing client activities, and optimize client onboarding and adoption processes.

What qualifications are required for this position?

Candidates should have an undergraduate degree with an excellent academic record, 4+ years of account management or client relationship management experience, and be fluent in English and German. An MBA or graduate degree is a plus.

Is prior consulting experience necessary for this role?

While prior consulting experience is desirable, it is not required for this position.

What types of clients will I engage with in this role?

You will engage with a wide array of clients across various industries, partnering directly with c-suite executives and leadership teams.

Does the role involve travel?

Yes, the position may require traveling 20-30% of the time to accommodate clients and ensure a high level of service.

What skills are important for a Client Success Specialist?

Key skills include relationship management, strong communication, an entrepreneurial drive, and the ability to present complex value propositions to senior executives.

What is WAVE and how is it related to this role?

WAVE is a cloud-based program management solution that empowers teams to drive performance and manage transformations effectively. The Client Success Specialist will utilize WAVE to help clients track progress and optimize their transformation initiatives.

What kind of training will be provided for this role?

The role offers access to McKinsey’s world-class training programs and experts to develop deep transformation expertise and enhance business acumen.

What are some key responsibilities of the Client Success Specialist?

Responsibilities include optimizing onboarding processes, driving product adoption, leading client engagement activities, resolving client issues, and delivering thought leadership on industry trends.

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McKinsey & Company

Business Consulting and Services

Consulting
Industry
10,001+
Employees
1926
Founded Year

Mission & Purpose

McKinsey & Company is a global management consulting firm. We are the trusted advisor to the world's leading businesses, governments, and institutions. We work with leading organizations across the private, public and social sectors. Our scale, scope, and knowledge allow us to address problems that no one else can. We have deep functional and industry expertise as well as a breadth of geographical reach. We are passionate about taking on immense challenges that matter to our clients and, often, to the world. We work with our clients as we do with our colleagues. We build their capabilities and leadership skills at every level and every opportunity. We do this to help build internal support, get to real issues, and reach practical recommendations. We bring out the capabilities of clients to fully participate in the process and lead the ongoing work.

Benefits

  • Occupational Accident Insurance

  • Mental Health Care

  • Vision Insurance

  • Health Insurance

  • Life Insurance

  • Flexible Spending Account (FSA)

  • Retiree Health & Medical

  • Disability Insurance

  • Dental Insurance