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Client Success Specialist, New York City

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Uber

10d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • New York

AI generated summary

  • You need 0-2 years in sales or account management, strong communication skills, critical thinking, proficiency in Salesforce and Excel, and be based in NYC.
  • You will standardize processes, manage merchant relationships, track KPIs, train on new features, promote the brand, and maintain communication with prospects through various channels.

Requirements

  • 0-2 years of experience in sales, operations, account management, or similar functions
  • Excellent communication
  • Strong critical thinking ability
  • Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
  • Based in NYC
  • Proficiency in Salesforce and Excel

Responsibilities

  • Build processes and standardize best-practices within merchant success and your territory
  • Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
  • Track merchant KPI and OKR to understand their success, issues, or opportunities
  • KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
  • Excel in hands-on vendor management and training of new merchant features or products
  • Act as an ambassador of Uber Eats' mission, brand, and product
  • Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings

FAQs

What is the primary focus of the Client Success Specialist role?

The primary focus of the Client Success Specialist role is to work with Small-to-Medium Sized restaurants in New York City post-sales to deepen relationships, increase retention, grow revenue, and expand services.

What qualifications are required for this position?

The basic qualifications for this position include 0-2 years of experience in sales, operations, account management, or similar functions, excellent communication skills, strong critical thinking ability, and the capability to articulate a value proposition and ask relevant questions.

Is this position based in New York City?

Yes, this position requires candidates to be based in New York City.

What tools or software are preferred for this role?

Proficiency in Salesforce and Excel is preferred for this role.

What type of compensation does this position offer?

The base hourly rate for this role ranges from USD$35.58 to USD$37.50. Additionally, you may be eligible for Uber's bonus program and various benefits.

What is the Client Success Specialist's role in relationship management?

The Client Success Specialist is responsible for managing relationships with merchants, tracking their KPIs and OKRs, and consulting on potential growth opportunities to ensure their success on the platform.

Will I receive training for new merchant features?

Yes, the Client Success Specialist will excel in hands-on vendor management and will be involved in training merchants on new features or products.

What type of communication will be required in this role?

The role requires proactive maintenance of communication channels with prospects via email, phone, and face-to-face meetings.

Are there opportunities for career advancement in this role?

While the job description does not specify career advancement opportunities, the role focuses on deepening merchant relationships and expanding revenue, which may lead to growth and advancement within the company.

What is the emphasis on metrics in this role?

The role emphasizes a KPI & OKR centric methodology, wherein the Specialist generates team consciousness about the need for results measured by important metrics.

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness