FAQs
What is the primary focus of the Client Success Specialist role?
The primary focus of the Client Success Specialist role is to work with Small-to-Medium Sized restaurants in New York City post-sales to deepen relationships, increase retention, grow revenue, and expand services.
What qualifications are required for this position?
The basic qualifications for this position include 0-2 years of experience in sales, operations, account management, or similar functions, excellent communication skills, strong critical thinking ability, and the capability to articulate a value proposition and ask relevant questions.
Is this position based in New York City?
Yes, this position requires candidates to be based in New York City.
What tools or software are preferred for this role?
Proficiency in Salesforce and Excel is preferred for this role.
What type of compensation does this position offer?
The base hourly rate for this role ranges from USD$35.58 to USD$37.50. Additionally, you may be eligible for Uber's bonus program and various benefits.
What is the Client Success Specialist's role in relationship management?
The Client Success Specialist is responsible for managing relationships with merchants, tracking their KPIs and OKRs, and consulting on potential growth opportunities to ensure their success on the platform.
Will I receive training for new merchant features?
Yes, the Client Success Specialist will excel in hands-on vendor management and will be involved in training merchants on new features or products.
What type of communication will be required in this role?
The role requires proactive maintenance of communication channels with prospects via email, phone, and face-to-face meetings.
Are there opportunities for career advancement in this role?
While the job description does not specify career advancement opportunities, the role focuses on deepening merchant relationships and expanding revenue, which may lead to growth and advancement within the company.
What is the emphasis on metrics in this role?
The role emphasizes a KPI & OKR centric methodology, wherein the Specialist generates team consciousness about the need for results measured by important metrics.