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Client Support Analyst

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Siemens

Dec 23

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sustainability
  • Toronto

Requirements

  • An undergraduate university degree or equivalent in environmental studies/sciences or other relevant disciplines. We are open to candidates from various backgrounds provided you are good with numbers and are keenly interested in client support and data management.
  • 1+ year experience in client support.
  • You are well organized, able to prioritize and can adapt well to shifting priorities and schedules.
  • Outstanding interpersonal and communication skills.
  • Excellent client service and relationship-building skills. A general desire to ensure our client’s success in leveraging our products and services.
  • A problem-solving and trouble-shooting mentality.
  • Demonstrated commitment to teamwork.
  • It is essential you have a keen eye for detail. A steep learning curve is anticipated.
  • Experience with MS Office suite and products such as: MS Excel, MS Word and MS PowerPoint.
  • Asset: Experience with SQL.

Responsibilities

  • Work with our clients and utility providers to maintain accurate billing and consumption data.
  • Use data processing tools to maintain completeness and integrity of incoming data.
  • Perform data verification checks. Identify, document, and communicate anomalies to our clients.
  • Monitor and maintain utility consumption models that directly impact forecast/budget activities.
  • Serve as an escalation point for complex product and data related inquiries.
  • Become a subject matter expert in the relevant product and vertical domains.
  • Support with annual reporting needs and client deliverables e.g. Government benchmarking submissions.
  • Liaise with client sustainability and property teams to successfully leverage our products to meet their operational goals and objectives.
  • Collaborate with other Brightly teams to ensure clients receive outstanding service.

FAQs

What is the role of a Client Support Analyst at Brightly Software?

The Client Support Analyst focuses on client engagement, anomaly detection, and data completeness necessary for portfolio-level reporting, delivering comprehensive support to clients to ensure they effectively use the software.

What qualifications do I need to apply for this position?

An undergraduate university degree or equivalent in environmental studies/sciences or other relevant disciplines is required, along with 1+ year experience in client support.

Is prior experience with SQL necessary for this role?

While SQL experience is considered an asset, it is not explicitly required to apply for the position.

What type of work environment can I expect?

The position is a hybrid in-office role, allowing for a blend of remote work and in-office interactions in either the Toronto ON or Calgary AB offices.

How will I collaborate with clients in this role?

You will liaise with client sustainability and property teams to leverage Brightly's products, maintain accurate data, and support their operational goals and objectives.

Are there opportunities for professional development in this role?

Yes, Siemens offers opportunities to advance your career and provides mentorship programs both locally and globally.

What are the key responsibilities of a Client Support Analyst?

Responsibilities include maintaining accurate billing data, performing data verification checks, monitoring utility consumption models, and serving as an escalation point for complex inquiries.

What skills are essential for success in this job?

Essential skills include outstanding interpersonal and communication abilities, excellent client service and relationship-building skills, organized work habits, and a detail-oriented approach.

Will I have the chance to contribute ideas at Siemens?

Yes, employees are encouraged to contribute innovative ideas and may be compensated for their contributions.

Does Siemens prioritize diversity and inclusivity?

Yes, Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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Siemens

Technology to transform the everyday.

Technology
Industry
10,001+
Employees
1847
Founded Year

Mission & Purpose

Siemens is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. In fiscal 2022, which ended on September 30, 2022, the Siemens Group generated revenue of €72.0 billion and net income of €4.4 billion. As of September 30, 2022, the company had around 311,000 employees worldwide.

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