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Clinique - Account Manager / Counter Lead - Meadowhall - 37.5 Hours

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The Estée Lauder Companies Inc.

13d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Sheffield

AI generated summary

  • You need experience in retail, self-development drive, commercial awareness, and strong communication, organization, and prioritization skills.
  • You will drive sales, enhance brand image, manage complaints, execute marketing events, ensure operational standards, and lead a high-performing team while maintaining a safe environment.

Requirements

  • - Experience in a fast-paced retail and/or consumer facing environment
  • - Ability to drive self-development
  • - Commercial understanding and awareness of industry
  • - Effective communication, organisation and prioritisation skills

Responsibilities

  • - Reflecting a credible and professional Brand image to all internal and external consumers at all times
  • - Maximising sales through selling, providing excellent service and retail standards
  • - Contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
  • - Understand daily/weekly targets
  • - Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • - Keep up to date with competitor activities and missed opportunities
  • - Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image
  • - Deliver the Brand Strategy, ensuring the delivery of an effective local plan
  • - Plan and implement local marketing & events initiatives, aligned to Retailer activity
  • - Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
  • - Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life
  • - Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
  • - Use digital tools to ensure knowledge is kept up to date
  • - Deliver a consumer recruitment and retention strategy to grow a loyal consumer base
  • - Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs
  • - Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • - Review retail standards on a daily basis ensuring they are maintained to the required standard
  • - Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
  • - Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
  • - Ensure all information requests are fulfilled accurately, within deadlines set
  • - Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
  • - Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
  • - Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits
  • - Manage daily replenishment, taking appropriate action where necessary
  • - Maximise sales performance by utilising all commercial reports before making commercial decisions
  • - Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
  • - Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
  • - Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
  • - Identify trends and make suggestions to enhance product performance

FAQs

What is the primary responsibility of the Account Manager at Clinique?

The primary responsibility of the Account Manager is to drive sales turnover and market share for the Brand by maintaining a consumer-focused approach and ensuring excellent service and retail standards.

What are the working hours for this position?

The position requires 37.5 hours of work per week.

What kind of experience is necessary for this role?

Candidates should have experience in a fast-paced retail and/or consumer-facing environment.

What skills are essential for success in this role?

Essential skills include effective communication, organisation, prioritisation, and the ability to drive self-development along with commercial understanding and awareness of the industry.

How does the Account Manager contribute to sales performance?

The Account Manager maximises sales through effective selling techniques, understanding daily/weekly targets, and leveraging additional sales avenues such as events, omni channels, and social media.

What kind of marketing initiatives will the Account Manager be involved in?

The Account Manager will plan and implement local marketing and events initiatives aligned with retailer activity to enhance the Brand's presence and sales.

How does this role ensure compliance with operational standards?

The Account Manager is responsible for maintaining high retail standards, ensuring that deliveries and stock movements are completed on time, and that all auditable processes are followed according to Company guidelines.

What is expected in terms of consumer complaints and refunds management?

The Account Manager should ensure all refunds and complaints are managed in line with Company guidelines, aiming for a mutually satisfactory conclusion and consulting with the Area Manager when necessary.

Is there potential for self-development in this position?

Yes, the role encourages personal growth and self-development within a fast-paced retail environment.

How does the Account Manager ensure a safe working environment?

The Account Manager is responsible for creating and maintaining a safe working environment by adhering to Company and Retailer Policies and Procedures, as well as ensuring that all health and safety responsibilities are met.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.