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Clinique - Counter Manager - Boots - 37.5 Hours

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The Estée Lauder Companies Inc.

8d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Cambridge

AI generated summary

  • You must have retail experience, a passion for personalized service, confidence in customer interactions, flexibility in availability, and proof of right to live and work in the country.
  • You will create exceptional customer experiences, support your team, maintain visual merchandising standards, and promote skincare, makeup, and fragrance products to inspire and educate clients.

Requirements

  • Previous retail industry/customer services experience
  • A desire to understand your client’s skin and make up goals to confidentially recommend custom-fit routines.
  • A passion and energy to provide inspirational, authentic and personalised customer service
  • An approachable and friendly personality
  • Confidence in speaking to customers, get to know them and understand their needs to best cater to them
  • Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
  • Proof of right to live and work in the country

Responsibilities

  • As one of our talented Counter Managers, you will be passionate about beauty, creating an exceptional customer experience making your client feel Valued, Respected, Connected, and Confident while selling our market-leading products across our Skincare, Makeup, and Fragrance.
  • With your passion for people, our company, and our products, you will ensure that each customer has a unique and inspirational in-store experience that educates, inspires, and delights them.
  • While working with and supporting the rest of your dynamic team, you will help create a visually appealing shopping environment by maintaining high standards of visual merchandising.
  • To support you within this role, we will invest in your development and give you the tools needed to succeed.

FAQs

What is the main responsibility of a Counter Manager at Clinique?

The main responsibility of a Counter Manager at Clinique is to create an exceptional customer experience, ensuring that clients feel valued, respected, connected, and confident while promoting and selling Clinique's products across skincare, makeup, and fragrance categories.

What qualifications are required for this position?

Candidates should have previous retail industry or customer service experience, a desire to understand clients' skincare and makeup goals, a passion for providing personalized customer service, a friendly and approachable personality, and confidence in engaging with customers.

What kind of training and support will be provided?

Clinique will invest in your development by providing extensive training and the necessary tools for you to succeed in your role.

Is there a commission scheme associated with this position?

Yes, there is eligibility for a commission scheme as part of the compensation package.

What are the working hours for this role?

The role is a full-time position with variable shifts, and flexibility in availability across days and hours is required.

Are there any employee benefits offered?

Yes, employees receive competitive salaries, product discounts, annual leave, mental health wellbeing initiatives, exclusive discounts and offers through a benefits platform, and access to an Employee Assistance Programme.

Is prior experience in beauty or skincare necessary for this role?

While previous experience in the retail or customer service industry is required, a specific background in beauty or skincare may not be necessary. A passion for beauty and skincare is essential.

Where is the job located?

The job is located in Cambridge, England.

How does Clinique promote diversity and inclusion in the workplace?

Clinique’s parent company, Estée Lauder Companies, aims to be the most inclusive and diverse beauty company globally, valuing and caring for employees and consumers from diverse backgrounds.

Will I be required to prove my right to work in the UK?

Yes, proof of right to live and work in the country is required for this position.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.