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Clinique - Counter Manager/Counter Lead - Boots - 30 Hours

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The Estée Lauder Companies Inc.

18d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need experience in fast-paced retail, strong self-development, commercial awareness, and effective communication, organization, and prioritization skills.
  • You will drive sales, maintain brand standards, manage promotions, ensure excellent service, oversee visual merchandising, and handle stock control while fostering a loyal customer base.

Requirements

  • Experience in a fast-paced retail and/or consumer facing environment
  • Ability to drive self-development
  • Commercial understanding and awareness of industry
  • Effective communication, organisation and prioritisation skills

Responsibilities

  • The Account Manager is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused;
  • They are accountable for achieving this by;
  • reflecting a credible and professional Brand image to all internal and external consumers at all times
  • maximising sales through selling, providing excellent service and retail standards
  • contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines.
  • Understand daily/weekly targets
  • Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • Keep up to date with competitor activities and missed opportunities
  • Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
  • Deliver the Brand Strategy, ensuring the delivery of an effective local plan
  • Plan and implement local marketing & events initiatives, aligned to Retailer activity.
  • Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
  • Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
  • Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
  • Use digital tools to ensure knowledge is kept up to date
  • Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs.
  • Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • Review retail standards on a daily basis ensuring they are maintained to the required standard
  • Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
  • Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
  • Ensure all information requests are fulfilled accurately, within deadlines set
  • Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
  • Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
  • Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of ‘Acceptable’ during audits.
  • Manage daily replenishment, taking appropriate action where necessary
  • Maximise sales performance by utilising all commercial reports before making commercial decisions
  • Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
  • Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
  • Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
  • Identify trends and make suggestions to enhance product performance.

FAQs

What is the job title for this position?

The job title for this position is Clinique - Counter Manager/Counter Lead - Boots.

What are the main responsibilities of the Counter Manager?

The main responsibilities include driving sales turnover and market share, maintaining a credible and professional brand image, maximizing sales through excellent service, and adhering to company procedures.

What is the expected working hours for this role?

The expected working hours for this role are 30 hours per week.

Is prior experience required for this position?

Yes, experience in a fast-paced retail and/or consumer-facing environment is essential.

What skills are necessary for this role?

Necessary skills include effective communication, organization, prioritization, and a commercial understanding of the industry.

Are there opportunities for professional development?

Yes, the role encourages self-development and offers opportunities to enhance professional skills.

How does the Counter Manager contribute to sales and service?

The Counter Manager contributes by understanding daily/weekly targets, planning local marketing initiatives, and creating a positive consumer experience to build loyalty.

What measures are in place to ensure compliance with operational procedures?

The Counter Manager must ensure that all auditable processes and administration are followed according to company guidelines and take corrective action where necessary.

What type of environment does the role promote?

The role promotes a safe working environment for consumers and adheres to all company and retailer policies and procedures.

Is there a focus on digital channels in this position?

Yes, the role emphasizes leveraging social media and digital channels to drive business and enhance brand image.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.