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Clinique - Counter Manager - Fenwick - 37.5 Hours

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The Estée Lauder Companies Inc.

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You need retail/customer service experience, a passion for personalized service, an approachable demeanor, confidence in customer interactions, flexible availability, and proof of work eligibility.
  • You will deliver exceptional customer experiences, educate clients about products, and maintain high standards of visual merchandising to create an inspiring shopping environment.

Requirements

  • - Previous retail industry/customer services experience
  • - A desire to understand your client’s skin and make up goals to confidentially recommend custom-fit routines
  • - A passion and energy to provide inspirational, authentic and personalised customer service
  • - An approachable and friendly personality
  • - Confidence in speaking to customers, get to know them and understand their needs to best cater to them
  • - Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
  • - Proof of right to live and work in the country

Responsibilities

  • - Create an exceptional customer experience making your client feel Valued, Respected, Connected, and Confident while selling our market-leading products across our Skincare, Makeup, and Fragrance.
  • - Ensure that each customer has a unique and inspirational in-store experience that educates, inspires, and delights them.
  • - Help create a visually appealing shopping environment by maintaining high standards of visual merchandising.

FAQs

What is the job title for this position?

The job title is Counter Manager for Clinique at Fenwick.

What are the working hours for this role?

The role requires a commitment of 37.5 hours per week.

What responsibilities will I have as a Counter Manager?

As a Counter Manager, you will create exceptional customer experiences, educate and inspire clients about products, and maintain high standards of visual merchandising.

What qualifications are required for this position?

Previous retail industry or customer service experience, a desire to understand clients' needs, a passion for providing personalized service, and flexible availability are required.

What kind of training and development opportunities are offered?

Extensive training and development offerings will be provided to support your growth in this role.

Is there a commission scheme associated with this position?

Yes, this role is eligible for a commission scheme.

How does Clinique prioritize diversity and inclusion?

Clinique aims to be the most inclusive and diverse beauty company, respecting and caring for all employees, communities, and consumers, with a workforce that reflects local relevance.

What benefits are provided to employees?

Benefits include a competitive salary, product discounts, mental health initiatives, annual leave, training, and more.

Will I be required to have flexible availability?

Yes, flexible availability across days and hours is necessary, and work-life balance is encouraged.

Is prior experience in beauty or cosmetics required?

While previous experience in the retail industry or customer service is required, specific experience in beauty or cosmetics is not explicitly stated but would be beneficial.

Can I discuss my availability during the interview?

Yes, you are encouraged to discuss your availability with the hiring manager during the interview.

What location is this job based in?

The job is located in Brent Cross, England.

Is there a proof of eligibility requirement for this job?

Yes, proof of the right to live and work in the country is required.

The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.