Cloud Sales Operations Specialist - Recent Grads Welcomed

BDO Canada

Apr 4

Applications are closed

Job
Full-time
Entry Level
Software Engineering
Ottawa, +2

Requirements

How do we define success for your role?
You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high-quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development.
Your experience and education:
Candidates have completed an undergraduate degree in Computer Science, Math, IT Management, Business, OR a strong interest in technology with a willingness to learn and transition into a technology-related field.
You have 1-2 years of combined work experience and experience working in a professional service firm (this could be through co-op or internship work)
Proficient in MS Office Applications, and intermediate to advanced level proficiency in Excel (Must know formulas and macros)
You are passionate about cloud technology and have a willingness to learn new technologies
You have practical knowledge of professional, effective telephone techniques and customer care
You have excellent written and verbal communication skills
You have strong problem solving skills and attention to detail
Attention to Detail Test: To demonstrate your keen eye for detail, please include the phrase 'Cloud Scrum 2023' at the beginning of your cover letter or resume. Applications without this phrase may not be considered
You enjoy improving and taking ownership of processes
You are able to prioritize with the flexibility to manage multiple tasks and variable workload
The following are considered an asset:
Experience in a previous business operations, customer service and/or sales capacity
Experience with Microsoft or Cloud platforms
Experience with Finance and Line of Business systems
Understanding of IT and software business landscape

Responsibilities

Leverage your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base
Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
Participate in inbound sales activities
Develop key knowledge of MS licensing programs
Provide training and support to internal and external customers on Microsoft 365, Dynamics 365 and BDO Cloud offerings, including issues with configurations and implementations
Act as a point of contact for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients
Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
Development of sales propensity models, forecasting sales reports and opportunity tracking
Develop tools, processes and research information necessary to evolve cloud operations
Help drive programs that complement and extend the effectiveness of primary sales activities
Prepare documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed
Additional administrative support and participation in special projects as required

BDO Canada

Canada’s Top 100 Employers 2024 I 2023 I 2022

Finance

Industry

1001-5000

Employees

1921

Founded Year

Mission & Purpose

BDO Canada LLP is a leading provider of professional services to clients across a variety of sectors and segments. For over 100 years, our team has served communities across Canada through a comprehensive range of assurance, tax, and consulting services, complemented by deep industry knowledge. With over 5000 people across 100 offices in Canada, and more than 1,800 offices in 164 countries, BDO is well-positioned to assist clients with both domestic and global needs. Our people-first approach to our talent experience has earned us multiple awards, including a spot among Canada’s Top 100 Employers for 2024.