Cloud Solution Architect - Business Applications, Dx365 CE - German Speaker

Microsoft

24d ago

Job
Full-time
Senior Level
Software Engineering
IT & Cybersecurity
United Kingdom, +15
Remote

AI generated summary

You need a degree in IT or related field, experience with Dynamics CE/CRM, proficiency in English and German, SQL skills, and familiarity with deployment, configuration, and troubleshooting.
You will gather customer insights, drive solution delivery, identify growth opportunities, resolve blockers, and engage in communities to enhance customer outcomes with Microsoft Business Applications.

Requirements

Required:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
OR equivalent experience.
The candidate should be proficient in both English and German languages to have fluent and deep technical conversations with the customers.
Dynamics CE Cloud Solution Architects should be experienced in implementing, operating, tuning and troubleshooting Dynamics CE/CRM systems, ideally in multiple industries.
Experience with advanced Dynamics 365 CE modules configuration and management (Customer Service, Sales Hub are essential).
Experience with Dynamics CE on-premises stack components, including SQL, IIS, Windows.
Experience with advance Dynamics deployment topologies including multiple server environments; network load balanced deployments (claims and IFD configurations with ADFS a plus).
Ideal candidate would have experience with Microsoft Dynamics CE/CRM, preferably with multiple versions (2013 - v9.1 on-premises).
Candidate could have worked as a system administrator or Level 2/3 Help Desk for Dynamics CE/CRM on-premises.
Dynamics experience should include investigations narrowing down general issues to specific root causes.
Familiarity with Dynamics deployment installation and configuration; including planning, technology prerequisites and installation steps.
Knowledge of ADFS, Exchange, Exchange Online and setting up Server-based authentication with D365 CRM.
Preferred:
Microsoft accreditation or proven experience with SQL query syntax, SQL query tuning and optimizations in addition to SQL configurations at instance and database level.
Knowledge of other Power Platform components (Canvas Apps, PVA, Power BI, Power Automate, etc.).
Knowledge of ALM and CI/CD strategies related to Dynamics development and deployment.
Knowledge of SharePoint.
Knowledge of Application Insights and its dataverse integration.
Development with CRM SDK, C#, JavaScript experience.

Responsibilities

Customer Centricity and customer satisfaction: Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise. Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives. Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP). Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
Business Impact Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable Intellectual Property (IP).
Identify growth opportunities: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
Technical Leadership: Learn-it-all: Drive continuous alignment and improvement of individual skills to better support and enable customer's and MSFT's business goals.
Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.

FAQs

Do we support remote work?

Yes, this role is flexible and allows for up to 100% remote work from home.

Is proficiency in any particular language required for this position?

Yes, the candidate must be proficient in both English and German to have fluent technical conversations with customers.

What educational background is required for this role?

A Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field is required, or equivalent experience.

What experience is necessary regarding Dynamics CE/CRM?

Candidates should be experienced in implementing, operating, tuning, and troubleshooting Dynamics CE/CRM systems, ideally across multiple industries.

Is knowledge of advanced Dynamics 365 CE modules necessary?

Yes, experience with advanced Dynamics 365 CE modules like Customer Service and Sales Hub is essential for this role.

What additional technical skills are preferred for applicants?

Preferred skills include Microsoft accreditation, knowledge of SQL query syntax and tuning, familiarity with other Power Platform components, and experience with CRM SDK, C#, and JavaScript.

What types of customers will the Cloud Solution Architect work with?

The Cloud Solution Architect will work closely with customers across Europe, the Middle East, and Africa.

Will I need to gather customer insights as part of my role?

Yes, gathering customer insights to map solutions and services with customer business outcomes is a key responsibility of this position.

Are there opportunities for career growth in this position?

Yes, this role offers the opportunity to accelerate career growth, develop business acumen, and hone technical skills.

What are the primary responsibilities of the Cloud Solution Architect?

Responsibilities include ensuring customer satisfaction, providing technical guidance, resolving customer blockers, and identifying growth opportunities.

Microsoft

Technology

Industry

10,001+

Employees

1975

Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.