Cloud Solution Architect - Cloud Endpoint

Microsoft

Oct 29

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Customer Relations
IT & Cybersecurity

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
2+ years experience working in a customer-facing role (e.g., internal and/or external).
2+ years experience working on technical projects with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
Cloud Endpoint: Microsoft products and product differentiators in assigned Solutions Plays (including Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, Azure Virtual Desktop and managed etc. OR competitive experience).

Responsibilities

Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and leverage these insights and existing plans to map solutions with customer/partner business outcomes. Act as the voice of the customer (VOC)/partner by driving awareness of existing feedback, insights, and resources with internal teams to add and prioritize. Share customer success stories with the wider internal team.
Identify and begin developing impactful relationships with internal teams and customer and partner technical specialists during initial preparation and ramp-up stages. Propose viable solutions based on specific technical products. Demonstrate complex concepts and proves the capability of those solutions through design collaboration sessions with the customer/partner. Understand how work aligns with customer success plan and meets customer/partner needs by working with internal teams to deliver customer outcomes. Support customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Transfer knowledge to customers close customer skill gaps.
Contribute to customer satisfaction by providing positive customer/partner experience. Demonstrate an understanding of customer/partner’s conditions of success. Identify dissatisfied customers and build remedial actions (e.g., post-mortem reviews).
Actively listen and respectfully challenge customers/partners when going in the wrong direction and escalates appropriately.
Independently identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalate issues to senior team members or managers, as needed. Applies methodology and governance to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions.
Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverage standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
Independently works with the customer to identify, determine root causes, and resolve blockers to accelerate consumption and solution implementation (e.g., by application of technical capabilities). Identifies non-technical issues and escalates for removal by the appropriate party. Applies business and technical knowledge of architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Helps to shape and enhance customers' requirements.
Leverages knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to assess customer/partner needs and independently identify growth opportunities.
Leverages an existing architecture approach or reference architecture to propose a solution or achieve Microsoft's Customer Promise. Identifies opportunities to expand or accelerate consumption (e.g., cloud and support). Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment applications and increase customer/partner usage and consumption.
Independently consults on technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to demonstrate Microsoft's value to customers/partners.
Leverages development opportunities (e.g., mentorships, role-based resources, training courses, internal events such as Ready, Build, Ignite) to learn new technologies and services as advised by leadership team/manager.
Shares ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoft architecture and other relevant products. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
Supports research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Supports identification of opportunities for IP reuse and consumption acceleration. Contributes to IP creation and updates by identifying gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance).
Embody our culture and values.

FAQs

What is the role of a Cloud Solution Architect - Cloud Endpoint at Microsoft?

The Cloud Solution Architect - Cloud Endpoint is responsible for enabling customers to achieve their outcomes through Microsoft technology, specifically focusing on modernizing endpoints and adopting a Zero Trust security model. This includes leading technical conversations, identifying solutions, and helping customers maximize their Microsoft 365 investments.

What qualifications are required for this position?

The position requires a Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field, along with at least 2+ years of experience in cloud/infrastructure technologies or IT consulting/support. Equivalent experience may also be considered.

Is prior customer-facing role experience necessary for this job?

Yes, at least 2+ years of experience in a customer-facing role (internal and/or external) is preferred for this position.

What technical skills should candidates possess?

Candidates should have experience with cloud and hybrid infrastructures, architecture designs, migrations, and relevant technologies such as Azure, Microsoft 365, and Microsoft Endpoint Manager. Technical certifications in cloud platforms and security are also preferred.

What kind of projects will I work on as a Cloud Solution Architect?

You will work on technical projects that involve cloud and hybrid infrastructures, including architecture designs, migrations, and implementation of Microsoft solutions, particularly related to modern endpoints and security.

What is the focus of the customer engagement in this role?

The focus is on gathering customer insights, building impactful relationships, providing technical advice, and ensuring customer readiness and operational health to enhance their experience with Microsoft products.

Are developers encouraged to enhance their skill set in this role?

Yes, developers are encouraged to take advantage of development opportunities such as mentorships, training courses, and participating in technical community events to learn new technologies and services.

Does the job involve any travel?

While the job description does not specifically mention travel, roles of this nature often involve some level of travel to meet with customers or participate in technical events.

What type of work culture can I expect at Microsoft?

Microsoft encourages a culture that embodies its values, fostering teamwork, empowerment, and respect for diverse perspectives and experiences among employees.

What opportunities exist for career development in this position?

The role offers opportunities for mentorship, training, and participation in external technical events, all of which support career growth and skill enhancement within Microsoft.

Microsoft

Technology

Industry

10,001+

Employees

1975

Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.