FAQs
What is the job title for this position?
The job title is Club Lounge Agent (m/f/d).
Where is the job located?
The job is located at The Ritz-Carlton Wolfsburg, Parkstrasse 1, Wolfsburg, Lower Saxony, Germany.
Is this a full-time position?
Yes, this is a full-time position.
What are the primary responsibilities of a Club Lounge Agent?
Responsibilities include check-in and check-out of guests, providing exceptional service, coordinating with other departments, sharing information about local attractions, and addressing guest inquiries and issues.
What qualifications are required for this position?
A completed training in hospitality or a comparable qualification, along with flexibility, teamwork, and good German and English language skills, are required.
What kind of work environment can I expect?
You can expect a values-oriented company culture with support during your orientation and training, promoting a collaborative and engaging work atmosphere.
Are there any benefits offered to employees?
Yes, benefits include meals in the employee restaurant, uniform cleaning, hotel discounts, flexible scheduling, and a competitive salary.
What is the minimum salary for this position?
The legal gross minimum salary for full-time employment in this position is based on a collective agreement for employees in the hospitality industry and is up to €2800.
Does the company promote diversity and inclusion?
Yes, Marriott is committed to hiring a diverse workforce and fostering an inclusive culture where all employees feel valued.
What standards does a Club Lounge Agent have to follow?
The Club Lounge Agent must adhere to the "Gold Standards" of The Ritz-Carlton, which include the Employee Promise, Credo, and Service Values to ensure exceptional guest experiences.