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Club Lounge Agent (m/f/d)

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Marriott International

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Wolfsburg

AI generated summary

  • You should be flexible, team-oriented, self-reliant, organized, and service-focused, with a hospitality qualification and good German and English skills.
  • You will check guests in and out, provide exceptional service, coordinate with departments, share local information, and address inquiries to maintain high service standards.

Requirements

  • Flexibilität, Teamfähigkeit und Engagement
  • selbstständige und eigenverantwortliche Arbeitsweise
  • Organisationstalent und Einsatzbereitschaft
  • Gast- und lösungsorientiertes Handeln
  • eine abgeschlossene Ausbildung in der Hotellerie/ Gastronomie oder eine vergleichbare Qualifikation
  • gute Deutsch- und Englischkenntnisse

Responsibilities

  • Check-in und Check-out der Gäste
  • Bereitstellung eines erstklassigen Serviceerlebnisses durch persönliche Betreuung und Aufmerksamkeit für individuelle Bedürfnisse
  • Koordination mit anderen Abteilungen um einen nahtlosen Ablauf zu gewährleisten
  • Bereitstellung von Informationen über lokale Sehenswürdigkeiten, Veranstaltungen und Dienstleistungen für Gäste
  • Beantwortung von Fragen und Lösung von Problemen, um einen hohen Servicestandard aufrechtzuerhalten

FAQs

What is the job title for this position?

The job title for this position is Club Lounge Agent (m/f/d).

Where is the job location?

The job is located at The Ritz-Carlton Wolfsburg, Parkstrasse 1, Wolfsburg, Lower Saxony, Germany, 38440.

What are the primary responsibilities of a Club Lounge Agent?

The primary responsibilities include checking in and checking out guests, providing exceptional service by attending to individual needs, coordinating with other departments, providing information on local attractions and events, and solving problems to maintain high service standards.

What qualifications are required for this position?

The qualifications required include flexibility, teamwork, commitment, a completed training in hospitality or a comparable qualification, good organizational skills, guest-oriented mindset, and proficiency in both German and English.

What type of employment schedule is offered for this position?

This position offers a full-time employment schedule.

Is there any specific training provided for new employees?

Yes, intensive training and support are provided during the onboarding process to ensure new employees feel confident in their roles.

What benefits are included with this role?

Benefits include meals in the employee restaurant, uniform cleaning, hotel stay discounts, employee-friendly scheduling, and a competitive salary with additional payments.

What values does The Ritz-Carlton uphold in its company culture?

The Ritz-Carlton promotes a values-oriented corporate culture that emphasizes diversity, inclusivity, and commitment to employee welfare.

What is the expected salary range for this position?

The expected salary for this position, based on full-time employment, is up to €2800 in accordance with the collective agreement for employees in hospitality.

Does the company provide opportunities for career growth?

Yes, The Ritz-Carlton offers opportunities for career growth and development within a prestigious global team.

What is the overall mission of The Ritz-Carlton regarding guest service?

The overall mission is to set international standards for luxurious service and provide outstanding care and comfort to guests, ensuring memorable experiences.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.