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Clubhouse Assistant - Chicago (Part-time)

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Rapha

Jan 17

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
    Customer Relations
  • Chicago

AI generated summary

  • Ideal Clubhouse Assistant: Luxury retail experience, passionate about customer experience, proven track record of success, personable and friendly, initiative and prioritization skills, knowledge of Rapha brand, flexible availability, interest in cycling or active sports, interest in coffee/barista training a plus.
  • The Clubhouse Assistant will deliver exceptional customer service, drive sales, provide product knowledge, maintain the clubhouse, support events, and create a positive environment at Rapha's Chicago location.

Requirements

  • The ideal Clubhouse Assistant will have the following skills and qualities:
  • Experience in a luxury retail environment
  • Passionate about delivering legendary customer experiences
  • A proven track record of delivering results and the drive to exceed expectations
  • Personable and friendly – a good communicator that is approachable and engaging
  • Ability to prioritise and demonstrate initiative
  • Knowledge of the Rapha brand
  • Ability to work a mixture of morning, evenings, weekends and some holidays
  • Interested in cycling of any form or active sports is desirable
  • An interest in coffee/barista training would also be an advantage

Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
  • Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
  • Provide expert Rapha product knowledge
  • Understand the full café offering and recommend menu items to customers
  • Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
  • Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
  • Maintain the highest Visual Merchandising and House-keeping standards
  • Assist in the planning and delivery of Clubhouse Rides and Events
  • Assist in the preparation of café offerings to support the chef as required
  • Support the team and work together to create an inspiring and positive working environment

FAQs

What role does the Clubhouse Assistant play in the Rapha Clubhouse?

The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. They are the first person any visitor to the club will meet and must be welcoming and engaging.

What qualities should the Clubhouse Assistant possess?

The Clubhouse Assistant should be a people person, refined Rapha ambassador, and have excellent retail experience. They should also have a good understanding of Rapha products and be able to cater to all customer needs through conversation.

What are the main responsibilities of the Clubhouse Assistant?

The main responsibilities of the Clubhouse Assistant include greeting visitors, engaging with customers, providing product knowledge, assisting with retail sales, and ensuring a welcoming atmosphere in the Clubhouse.

How can the Clubhouse Assistant provide the perfect Rapha solution to customers?

The Clubhouse Assistant can provide the perfect Rapha solution to customers by using their Rapha product knowledge and retail experience to uncover and cater to all customer needs through conversation. They should be able to recommend suitable products and services based on customer preferences and requirements.

Rapha

At Rapha, it’s our purpose to inspire the world to live by bike. All of us believe that it’s never just a ride.

Retail & Consumer Goods
Industry
201-500
Employees
2004
Founded Year

Mission & Purpose

Founded by Simon Mottram in London in 2004, Rapha makes the world’s finest cycling clothing. For 15 years, our products have redefined comfort, performance, and style for cyclists from absolute beginners through to WorldTour professionals. Born from a love of the sport, Rapha regularly organises and sponsors unique rides and events. The Rapha Cycling Club was founded in 2015 to bring cyclists together, and today there are already more than 17,000 members worldwide. Our 21 Clubhouses across Europe, North America and Asia have become hubs for RCC members and local cyclists, offering a café space and stocking the latest products. Rapha is proud to have worked with the sport's best athletes from its earliest days. First, as title sponsor to the British UCI Continental team Rapha-Condor from 2005 to 2012, then as clothing supplier to Team Sky from 2012 to 2016. We continue to work at the top tiers of professional cycling with the women’s UCI WorldTour team CANYON//SRAM since 2016, and, after publishing a two-year study on the state of the sport titled the Rapha Roadmap, we have returned to the men’s WorldTour with EF Education First Pro Cycling from 2019.