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Clubhouse Assistant - LA (Part-time)

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Rapha

Jan 18

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
    Customer Relations
  • Los Angeles

AI generated summary

  • Ideal candidate has luxury retail experience, excellent communication skills, track record of exceeding expectations, knowledge of Rapha brand, ability to prioritize and take initiative, flexibility to work varied hours, interest in cycling or active sports, and preferably some barista training.
  • As a Clubhouse Assistant at Rapha in LA, the candidate will be responsible for delivering exceptional customer service, driving sales, providing product knowledge, maintaining visual merchandising standards, assisting with clubhouse rides and events, and fostering a welcoming and positive environment for cycling enthusiasts.

Requirements

  • The ideal Clubhouse Assistant will have the following skills and qualities:
  • Experience in a luxury retail environment
  • Passionate about delivering legendary customer experiences
  • A proven track record of delivering results and the drive to exceed expectations
  • Personable and friendly – a good communicator that is approachable and engaging
  • Ability to prioritise and demonstrate initiative
  • Knowledge of the Rapha brand
  • Ability to work a mixture of morning, evenings, weekends and some holidays
  • Interested in cycling of any form or active sports is desirable
  • An interest in coffee/barista training would also be an advantage

Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
  • Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
  • Provide expert Rapha product knowledge
  • Understand the full café offering and recommend menu items to customers
  • Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
  • Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
  • Maintain the highest Visual Merchandising and House-keeping standards
  • Assist in the planning and delivery of Clubhouse Rides and Events
  • Assist in the preparation of café offerings to support the chef as required
  • Support the team and work together to create an inspiring and positive working environment

FAQs

What are the main responsibilities of a Clubhouse Assistant at Rapha in LA?

The main responsibilities include delivering exceptional customer service in both the retail and café spaces, being the first point of contact for visitors, engaging with customers to meet their needs, and using product knowledge to provide the best Rapha solutions.

What skills are important for a Clubhouse Assistant at Rapha in LA?

It is important for a Clubhouse Assistant to be welcoming, engaging, have strong customer service skills, be knowledgeable about Rapha products, and have previous retail experience.

How would you describe the ideal candidate for the Clubhouse Assistant position at Rapha in LA?

The ideal candidate would be a people person who is able to engage with customers, have a passion for the Rapha brand, possess excellent communication skills, and have experience in retail and customer service roles.

Are there any specific training or qualifications required for the Clubhouse Assistant position at Rapha in LA?

While previous retail experience is preferred, there are no specific qualifications required for the Clubhouse Assistant position. Training will be provided by Rapha to ensure that all employees are knowledgeable about the brand and products.

How important is it for a Clubhouse Assistant to represent the Rapha brand?

It is crucial for a Clubhouse Assistant to be a refined Rapha ambassador, as they are the first person customers will meet at the club. Representing the brand well through excellent customer service and product knowledge is essential for delivering the legendary Rapha customer experience.

Rapha

At Rapha, it’s our purpose to inspire the world to live by bike. All of us believe that it’s never just a ride.

Retail & Consumer Goods
Industry
201-500
Employees
2004
Founded Year

Mission & Purpose

Founded by Simon Mottram in London in 2004, Rapha makes the world’s finest cycling clothing. For 15 years, our products have redefined comfort, performance, and style for cyclists from absolute beginners through to WorldTour professionals. Born from a love of the sport, Rapha regularly organises and sponsors unique rides and events. The Rapha Cycling Club was founded in 2015 to bring cyclists together, and today there are already more than 17,000 members worldwide. Our 21 Clubhouses across Europe, North America and Asia have become hubs for RCC members and local cyclists, offering a café space and stocking the latest products. Rapha is proud to have worked with the sport's best athletes from its earliest days. First, as title sponsor to the British UCI Continental team Rapha-Condor from 2005 to 2012, then as clothing supplier to Team Sky from 2012 to 2016. We continue to work at the top tiers of professional cycling with the women’s UCI WorldTour team CANYON//SRAM since 2016, and, after publishing a two-year study on the state of the sport titled the Rapha Roadmap, we have returned to the men’s WorldTour with EF Education First Pro Cycling from 2019.