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Cluster Proactive Sales Manager - Johannesburg Marriott Hotel Melrose Arch

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Marriott International

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Johannesburg

AI generated summary

  • You need a 2-year degree with 3 years of sales experience or a 4-year degree with 1 year of sales experience in related fields like Business or Hotel Management.
  • You will proactively solicit sales, build customer relationships, manage day-to-day sales activities, identify new business opportunities, and ensure excellent service delivery to drive revenue.

Requirements

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

Responsibilities

  • The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
  • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
  • Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company’s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels.

FAQs

What is the job title for this position?

The job title is Cluster Proactive Sales Manager.

Where is the job located?

The job is located at the Johannesburg Marriott Hotel Melrose Arch, in Johannesburg, Gauteng, South Africa.

What key responsibilities does the Cluster Proactive Sales Manager have?

The key responsibilities include proactively soliciting and handling sales opportunities, building long-term customer relationships, managing sales activities, and providing exceptional customer service.

What are the education and experience requirements for this position?

The requirements are either a 2-year degree with 3 years of relevant experience or a 4-year bachelor's degree with 1 year of relevant experience in sales and marketing or a related area.

Does this position involve managing a team?

Yes, the role involves leading day-to-day sales activities and managing relationships with internal and external stakeholders.

What competencies are essential for this role?

Essential competencies include adaptability, communication, problem-solving, teamwork, and customer relationship management.

Is this a full-time or part-time position?

This is a full-time position.

What kind of customer service standards are expected from the Cluster Proactive Sales Manager?

The manager is expected to support the company's service and relationship strategy, deliver service excellence, and ensure customer satisfaction throughout each customer experience.

What are the core activities involved in managing sales?

Core activities include participating in sales calls, executing operational aspects of booked business, and generating proposals and customer correspondence.

What is the overall goal for the Cluster Proactive Sales Manager?

The overall goal is to achieve personal sales objectives while contributing to the hotel's revenue and enhancing customer relationships.

Are there any specific knowledge areas that are beneficial for this position?

Yes, knowledge of market trends, target customer information, and competitors’ strengths and weaknesses are beneficial for maximizing revenue.

Is there a commitment to diversity and inclusion at Marriott?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.