FAQs
What is the job title for this position?
The job title is COE Specialist I (Dutch Speaker).
Is proficiency in Dutch required for this role?
Yes, proficiency in Dutch and English is required for this position.
What type of customer support will I be providing?
You will provide high-quality virtual customer support through ticket systems, including chat and email, and possibly phone interactions.
Is experience in customer service necessary?
Yes, at least 6 months of experience in retail, hospitality, or a customer service environment is required.
What kind of customer issues will I be resolving in this role?
You will be resolving low to medium complexity customer issues using established procedures.
Will I need to conduct any analysis as part of my responsibilities?
Yes, you may perform root cause analysis and present your findings as needed.
Is this role focused on a stable line of business?
Yes, this position works on a line of business that has low ambiguity, is stable, and has well-documented procedures.
What qualities are important for a candidate in this role?
High customer satisfaction and the ability to demonstrate empathy while addressing customer concerns are important qualities for this role.
What type of environment will I be working in?
You will be working in a Community Operations organization dedicated to delivering customer support 24/7.