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Coffee Man

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Mandarin Oriental Hotel Group

13d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You must have a high school diploma, 1 year luxury experience making Arabic coffee, strong English and Arabic skills, excellent interpersonal skills, and the ability to work flexible shifts.
  • You will serve Arabic coffee and dates, maintain lobby cleanliness, assist guests, ensure stock availability, resolve complaints, and create memorable experiences through exceptional service.

Requirements

  • High School qualification or equivalent.
  • Being able to make Arabic coffee with the right blends.
  • Minimum experience of 1 year as a Coffee man in a luxury setting environment.
  • Verbal and written communication skills in English and Arabic; Other languages are preferred.
  • Able to communicate clearly with colleagues and guests.
  • Mature and outgoing personality with excellent interpersonal skills
  • Physical capability to stand for a long period of time, with flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

  • Serving Arabic coffee in a professional and traditional way.
  • Serving dates in a professional and traditional way.
  • Responsible to maintain the cleanliness of the lobby and ensure dates and Arabic coffee is refilled.
  • Making sure that during duty coffee and dates are always available in stock.
  • Assist guests with questions about property/area and provide them with any logistical advice.
  • Ability to understand guest needs and expectations and to deliver superior customer service.
  • Being aware of important guests ensure to welcome them.
  • Overlooking the lobby area if guests need assistance direction.
  • Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
  • Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
  • Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
  • Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.
  • Warmly engage and converse with guests while serving coffee and dates as well as any other amenity.
  • Ensure customer satisfaction in accordance to the applicable MOHG Legendary Quality Experiences (LQEs).
  • Create WOW moments to surprise and delight in house guests.
  • Listen to any customer complaints and if possible, resolve them effectively and otherwise refer to the manager in charge.

FAQs

What is the main responsibility of the Coffee Man at Mandarin Oriental Downtown, Dubai?

The primary responsibility of the Coffee Man is to ensure that all guests receive a warm welcome and to serve Arabic coffee and dates in a professional and traditional manner.

Is previous experience required for this position?

Yes, a minimum experience of 1 year as a Coffee Man in a luxury setting environment is required.

What skills are necessary for this job?

Necessary skills include the ability to make Arabic coffee with the right blends, strong verbal and written communication skills in English and Arabic, excellent interpersonal skills, and the physical capability to stand for long periods.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development, as colleagues are encouraged to participate in regular meetings discussing operational updates, challenges, and opportunities for improvement.

What kind of work environment can I expect?

The work environment promotes teamwork and aims to foster a positive atmosphere where open communication is encouraged among colleagues.

Will I be interacting with guests frequently in this role?

Yes, the Coffee Man is expected to engage warmly with guests while serving coffee and dates, ensuring customer satisfaction and creating memorable experiences.

Is knowledge of multiple languages beneficial for this position?

Yes, while English and Arabic are required, knowledge of other languages is preferred and can be beneficial.

What are the working hours for the Coffee Man position?

The Coffee Man should be flexible to work a variety of shifts, including evenings, weekends, and holidays, as per business needs.

How is success measured for the Coffee Man role?

Success is measured by the ability to deliver superior customer service, ensure guests' satisfaction according to MOHG Legendary Quality Experiences, and create memorable moments for guests.

Is there a specific dress code or uniform for this position?

Yes, the position typically entails adhering to the hotel's dress code or uniform standards, which reflect the luxury and sophistication of the Mandarin Oriental brand.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.