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Colleague Experience Specialist

H

H&M

Oct 28

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Cape Town

Requirements

  • Excellent verbal, written and listening communication skills
  • Ability to communicate company objectives and information to our colleagues in a clear and engaging way
  • Strong sense of customer service and interpersonal skills
  • Knowledgeable with the local legislation requirements concerning Health & Safety
  • Proficient with Microsoft tools, with advanced skills in MS PowerPoint

Responsibilities

  • Greets, welcomes and acts as a host to all visitors
  • Acts as a modern concierge, connecting colleagues with the relevant functions or service providers based on their requests
  • Drives colleague communication topics related to key updates, company initiatives and engagement activities
  • Sends communications to office colleagues, as necessary, regarding office best practices, routines, and colleague updates
  • In partnership with Customer Service, assists with ensuring all customer query KPI’s are met
  • Leads and performs all office routines, including opening and closing of the office and follows all office best practices
  • Point of contact for all Support office and Area Office Request
  • Demonstrate a strong understanding of travel experience and is able to provide sound advice as well as recommendations to travelers
  • Drives the execution of internal communication campaigns across all business units alongside the various stakeholders
  • Maintains overview and updates the relevant MS Teams folders, Colleague Portal and CSI

FAQs

What is the role of the Colleague Experience Specialist?

The Colleague Experience Specialist is responsible for creating an inspiring and meaningful experience for customers and colleagues, promoting H&M values, and ensuring compliance with policies and procedures.

What qualifications are required for this position?

Candidates should have excellent verbal, written, and listening communication skills, strong customer service and interpersonal skills, knowledge of local Health & Safety legislation, and proficiency in Microsoft tools, particularly MS PowerPoint.

What are the key responsibilities of a Colleague Experience Specialist?

Key responsibilities include greeting visitors, coordinating office events, driving colleague communication, assisting with customer queries, maintaining office routines, and providing travel advice.

Is experience in customer service necessary for this role?

Yes, a strong sense of customer service and interpersonal skills are essential for this role.

Will I be expected to assist with travel arrangements?

Yes, as a travel expert, you will be responsible for providing sound advice and recommendations to travelers.

Are there opportunities for growth within this role?

Yes, there may be opportunities for professional growth and development as you engage in various key projects in partnership with the HR function and take on additional responsibilities.

Do I need to submit a cover letter with my application?

No, H&M kindly asks applicants not to attach a cover letter to avoid unintentional biases during the recruitment process.

How does H&M approach inclusion and diversity in the workplace?

H&M is committed to creating and maintaining inclusive, diverse, and equitable workplaces, considering all diversity dimensions in their recruitment process.

What type of events will the Colleague Experience Specialist coordinate?

The specialist will coordinate office events, socials, and internal communication campaigns to enhance colleagues' experience.

Will I be involved in resolving customer queries?

Yes, as part of the Customer Service team, you will support in resolving customer queries and driving customer service initiatives.

H

H&M

Fashion & Arts
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.

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