Logo of Huzzle

Home

Matches

Explore

Manage

Collection Specialist I Accounts Receivable

image

Copeland

20d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
  • Quezon City
  • Quick Apply

AI generated summary

  • You must manage credit and collections via calls, emails, and faxes, resolve issues, follow up on accounts, process information accurately, and maintain the customer database effectively.
  • You will manage credit and collections through calls, emails, and faxes, resolve issues, follow up on aging accounts, process information, and maintain customer databases.

Requirements

  • Provides first line credit and collection services through voice, fax & email. Accepts both outbound & inbound calls.
  • Effectively and efficiently communicates with counterpart and the division any relevant issues that affects his/ her ability to collect (system issues, issues delaying payment, cash flow problem of customers and disputes).
  • Timely follow up on aging accounts for post collection
  • Pre-due date courtesy calls for pre-collection.
  • Provide accurate information and proactive assistance to customer inquiries and request.
  • Proper, accurate, and timely information processing
  • Utilizes knowledge and system resources to walkthrough customers and verify symptoms and issues.
  • Review and Release orders related to assigned accounts that are placed on hold in a timely manner. Assess the account standing and provide appropriate recommendation for orders/shipments that are placed on hold.
  • Maintains and administers customer account database through system tool. Ensure required information is entered into central database pertaining to customer issues or requests.
  • Individual transaction management based on client agreement
  • Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel.

Responsibilities

  • Provides first line credit and collection services through voice, fax & email. Accepts both outbound & inbound calls.
  • Effectively and efficiently communicates with counterpart and the division any relevant issues that affects his/ her ability to collect (system issues, issues delaying payment, cash flow problem of customers and disputes).
  • To provide excellent credit & collection activities to Copeland customers by:
  • Timely follow up on aging accounts for post collection
  • Pre-due date courtesy calls for pre-collection.
  • Provide accurate information and proactive assistance to customer inquiries and request.
  • Proper, accurate, and timely information processing
  • Utilizes knowledge and system resources to walkthrough customers and verify symptoms and issues.
  • Review and Release orders related to assigned accounts that are placed on hold in a timely manner. Assess the account standing and provide appropriate recommendation for orders/shipments that are placed on hold.
  • Maintains and administers customer account database through system tool. Ensure required information is entered into central database pertaining to customer issues or requests.
  • Individual transaction management based on client agreement
  • Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel.

FAQs

What is the primary responsibility of a Collection Specialist I in Accounts Receivable?

The primary responsibility is to provide first-line credit and collection services through communication channels such as voice, fax, and email, ensuring effective collection activities for Copeland customers.

What types of communication methods are used in this role?

The role utilizes voice, fax, and email for both outbound and inbound calls.

What is expected in terms of follow-up on accounts?

The Collection Specialist is expected to timely follow up on aging accounts for post-collection as well as conduct pre-due date courtesy calls for pre-collection purposes.

How does the company support its employees?

The company is committed to employee development through onboarding and senior leadership training, offering flexible and competitive benefits plans including paid parental leave, vacation, and holiday leave.

What types of issues should a Collection Specialist communicate about?

The Collection Specialist should effectively communicate any relevant issues affecting their ability to collect, such as system problems, cash flow issues from customers, and disputes.

What does the company value in its workplace culture?

The company values a culture of passion, openness, and collaboration, aiming to empower employees to work together towards a sustainable future.

Is there a commitment to diversity and inclusion at Copeland?

Yes, Copeland is committed to creating a diverse, equitable, and inclusive environment, essential for driving innovation and better serving customers.

Is Copeland an equal opportunity employer?

Yes, Copeland is an Equal Opportunity/Affirmative Action employer, ensuring that all qualified applicants receive consideration for employment without discrimination.

image

Copeland

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are a global climate technologies company engineered for sustainability. Today, we are building on our 100-year legacy through industry-leading innovation, putting Copeland at the forefront of positive change. We create sustainable residential, commercial and industrial spaces through HVACR technologies. We maintain the integrity of goods throughout the cold chain. And we bring comfort to people globally.