FAQs
What is the main responsibility of a Collections Representative at Axos Bank?
The main responsibility of a Collections Representative is to determine the reason for customer payment delinquency and obtain payment commitments by placing routine calls to customers.
What type of experience is required for this position?
A minimum of 2 years' experience in auto collections, consumer loans, and/or real estate is required.
What educational qualification is necessary for this job?
A high school diploma is required to apply for the Collections Representative position.
Is there any specific training provided for new hires?
The job description does not specify training details, but new hires typically receive onboarding and training in collections processes and systems.
What type of work environment can a Collections Representative expect?
The work environment involves sitting for extended periods while performing duties, operating standard office equipment, and maintaining accurate records.
Are there any pre-employment requirements?
Yes, all offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.
What benefits does Axos Bank offer?
The job description does not explicitly mention benefits, but typically, banks offer a range of employee benefits, which may include health insurance, retirement plans, and paid time off.
Does Axos Bank provide equal employment opportunities?
Yes, Axos Bank is committed to providing equal employment opportunities to all employees and applicants without regard to various protected statuses in accordance with applicable laws.
Is customer interaction primarily done over the phone?
Yes, the Collections Representative primarily interacts with customers by placing routine calls as the first point of contact to obtain payments.
How does the position involve special handling of calls?
The Collections Representative is responsible for recognizing calls that require special handling or customized responses and escalating those accordingly.