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Collections Specialist

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Genesys

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Accounting & Tax
  • Manila
  • Quick Apply

AI generated summary

  • You need 2-3 years of credit/collections experience, strong analytical and communication skills, negotiation expertise, attention to detail, and the ability to prioritize and meet deadlines.
  • You will monitor accounts for timely payments, manage customer relationships, resolve billing issues, forecast cash flow, and collaborate with teams to address A/R discrepancies.

Requirements

  • Strong analytical and communication skills, self-starter, team player with experience in collaboration.
  • Excellent verbal and written communication skills.
  • 2-3 years of credit and collections experience
  • Proven negotiation skills that arrive at best overall solutions within established guidelines.
  • Strong phone skills to effectively work with customers.
  • Impeccable attention to detail and organizational skills.
  • Strong interpersonal and organizational skills.
  • Ability to prioritize and meet deadlines

Responsibilities

  • Monitor open aging of assigned accounts to ensure timely payment of customer invoices. Identify and collect open past due balances
  • Manage relationships with customers to ensure successful collection efforts
  • Supports collection strategies to meet DSO targets for the division and individual territory
  • Accurately forecast expected cash and report as appropriate
  • Resolve customer billing issues, reconcile account discrepancies, and assist customers and internal departments with problem solving needs
  • Interact with Sales and Customer Care Team members for communication and coordination in managing A/R issues, as appropriate
  • Responsible for investigating, processing, and crediting the customer when applicable for tax exemption credits, billing errors, and rebates

FAQs

What is the primary role of a Collections Specialist at Genesys?

The primary role of a Collections Specialist at Genesys is to collect, manage, and provide resolution of outstanding invoices from past due accounts while interacting with various internal teams and customers to reconcile accounts.

What type of experience is required for this position?

The ideal candidate should have 2-3 years of credit and collections experience.

What skills are essential for a Collections Specialist?

Essential skills include strong analytical and communication skills, attention to detail, organizational skills, and the ability to prioritize and meet deadlines. Proven negotiation skills and strong phone skills are also important.

What are the responsibilities of this role?

Responsibilities include monitoring aging accounts, managing customer relationships for successful collections, supporting collection strategies, accurately forecasting cash, resolving billing issues, and investigating customer credits when applicable.

What type of work environment does Genesys provide?

Genesys offers a collaborative work environment where employees can have independence and make a significant impact on the company.

Are there any additional supports for applicants needing accommodations?

Yes, Genesys provides reasonable accommodations for applicants needing assistance with the application process. Interested individuals can contact HR@genesys.com for support.

Is this position eligible for remote work?

Yes, the Collections Specialist position supports a hybrid work format, allowing for both remote and in-office work.

Does Genesys offer equal employment opportunities?

Yes, Genesys is an equal opportunity employer committed to equity in the workplace, evaluating qualified applicants without regard to various protected characteristics.

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Technology
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.