FAQs
What is the primary role of a Collections Specialist at Genesys?
The primary role of a Collections Specialist at Genesys is to collect, manage, and provide resolution of outstanding invoices from past due accounts while interacting with various internal teams and customers to reconcile accounts.
What type of experience is required for this position?
The ideal candidate should have 2-3 years of credit and collections experience.
What skills are essential for a Collections Specialist?
Essential skills include strong analytical and communication skills, attention to detail, organizational skills, and the ability to prioritize and meet deadlines. Proven negotiation skills and strong phone skills are also important.
What are the responsibilities of this role?
Responsibilities include monitoring aging accounts, managing customer relationships for successful collections, supporting collection strategies, accurately forecasting cash, resolving billing issues, and investigating customer credits when applicable.
What type of work environment does Genesys provide?
Genesys offers a collaborative work environment where employees can have independence and make a significant impact on the company.
Are there any additional supports for applicants needing accommodations?
Yes, Genesys provides reasonable accommodations for applicants needing assistance with the application process. Interested individuals can contact HR@genesys.com for support.
Is this position eligible for remote work?
Yes, the Collections Specialist position supports a hybrid work format, allowing for both remote and in-office work.
Does Genesys offer equal employment opportunities?
Yes, Genesys is an equal opportunity employer committed to equity in the workplace, evaluating qualified applicants without regard to various protected characteristics.