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Collections Support New Associate

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Accenture

12d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Hyderabad

AI generated summary

  • You should have any graduation, 0-1 years of experience, good communication skills, basic analytical skills, and the ability to work in rotational shifts.
  • You will solve routine problems with guidance, follow detailed instructions, work closely with your team and supervisor, and contribute individually within a narrow scope, potentially in rotational shifts.

Requirements

  • Any Graduation
  • 0 to 1 years
  • Good comms skills
  • Basic Analytical skills
  • This role may require you to work in rotational shifts

Responsibilities

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts

FAQs

What is the job title for this position?

The job title for this position is Collections Support New Associate.

What qualifications are required for this role?

Any graduation is required for this role.

What kind of experience is necessary for this position?

This position is open to candidates with 0 to 1 year of experience.

What are the primary responsibilities of the Collections Support New Associate?

The primary responsibilities include managing and resolving customer queries, handling escalations and complaints, and providing the best resolutions within defined service level agreements (SLAs).

What skills are preferred for this role?

Good communication skills and basic analytical skills are preferred for this role, as well as proficiency in typing for managing email and chat processes.

What does the Service Desk Non-Voice Support team do?

The Service Desk Non-Voice Support team is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.

Will this position require working in shifts?

Yes, this role may require you to work in rotational shifts.

What type of interactions will I be handling in this role?

You will be managing non-voice interactions, such as emails, web requests, and chats.

Will I receive training for this position?

Yes, you will be given detailed instructions on all tasks and training will be provided to help you succeed in this role.

What impact will my decisions have in this role?

The decisions you make will primarily impact your own work and you will be closely supervised in your tasks.

Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.