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Command Center Operator III

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Willdan

2mo ago

  • Job
    Full-time
    Mid Level
  • Research & Development
    Facilities Management
  • Tarrytown

AI generated summary

  • You need HVAC knowledge, building systems understanding, construction skills, strong communication, Microsoft Office proficiency, organizational skills, customer service, and a valid NY driver's license.
  • You will monitor building systems, analyze equipment performance, report maintenance trends, assist with research, handle work requests, ensure customer service, and be available for emergencies.

Requirements

  • General knowledge of commercial and industrial HVAC concepts
  • Possess a general understanding of major building management systems.
  • Knowledgeable in construction and building trade methods including as they relate to HVAC & energy usage.
  • Excellent written and oral communication skills.
  • Skilled in the use of Microsoft Office applications (word, excel, outlook, power point), SharePoint, etc.
  • Exhibit superior organizational skills.
  • Exhibit excellent judgment and decision-making skills.
  • Excellent customer service skills.
  • Ability to work with diverse teams
  • Enjoys a fast-paced environment
  • Valid driver's license recognized by New York State.
  • Continuously drive to improve processes
  • Ability to effectively manage high-stress situations
  • Demonstrated flexibility during ambiguous situations
  • Ability to identify problems and escalate accordingly
  • Trade school certificate and high-school diploma with minimum of 4 years of relevant work experience
  • Bachelors degree in technical field (no years of work experience required)

Responsibilities

  • Utilizes various building systems to monitor site performance.
  • Reviews system data to identify abnormal equipment performance
  • Supports research programs by monitoring space conditions
  • Recognizes and provides written reports of maintenance trends.
  • Provides timely verbal and written communications with team and customers.
  • Works with all relevant SOP's.
  • Performs facilities work requests utilizing computerized IWMS and documents work product.
  • Provides specialized and/or general support when required to other departments.
  • Operate Client owned vehicles.
  • Maintain customer service standards.
  • Available 24/7 for assistance and emergency response.

FAQs

What is the primary role of a Command Center Operator III?

The primary role is to serve as the point of contact for Confidential Client Operations Command Center, providing concise communication to various stakeholders and ensuring campus conditions are normal or optimized.

What kind of skills are required for this position?

Required skills include general knowledge of commercial and industrial HVAC concepts, understanding of major building management systems, excellent communication skills, proficiency in Microsoft Office applications, and strong organizational and decision-making skills.

What kind of experience is necessary for this role?

Candidates should have a trade school certificate and a high school diploma with a minimum of 4 years of relevant work experience, or a bachelor’s degree in a technical field (no years of work experience required).

What is the work schedule for a Command Center Operator III?

The position requires availability 24/7 for assistance and emergency response, including the possibility of working holidays.

Is a valid driver's license required for this position?

Yes, a valid driver's license recognized by New York State is required.

What type of environment can I expect to work in?

You can expect a fast-paced environment that requires the ability to manage high-stress situations effectively.

Will I receive training on building systems and operations?

Yes, the role involves utilizing education and experience, as well as collaboration with internal subject matter experts to ensure proper operations and monitoring of building systems.

Are there opportunities for advancement in this role?

Yes, there is a continuous drive to improve processes, which can present advancement opportunities within the organization.

What is the company’s stance on diversity and inclusion?

Willdan is an equal opportunity employer and does not discriminate based on race, gender, disability, or any other protected classification. They are committed to diversity and inclusion in the workplace.

Will I need to perform physical tasks as part of this job?

Yes, the position may involve performing facilities work requests and supporting equipment repairs and maintenance as required.

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Willdan

Comprehensive. Innovative. Trusted.

Engineering & Construction
Industry
1001-5000
Employees
1964
Founded Year

Mission & Purpose

Willdan (NASDAQ: WLDN) provides professional consulting and technical services to utilities, public agencies and private industry throughout the United States. Its broad set of complementary disciplines span energy efficiency, distributed energy resources and software, engineering and planning, public finance and economic consulting. Willdan provides integrated technical solutions to extend the reach and resources of its clients, and provides all services through its subsidiaries specialized in each segment. Since our establishment in 1964, Willdan has grown significantly, employing 1,560 dedicated professionals (excluding contractors) as of December 31, 2021, and achieving an impressive annual Contract Revenue exceeding $350 million. Willdan benefits from long standing, well-established relationships with local and state government agencies, investor-owned and municipal utilities, and commercial and industrial firms throughout the United States. Headquartered in Anaheim, California, Willdan operates from offices in more than 20 states across the US, with its largest operations in California and New York.